- This is primarily an on-site position.
- Set standards for service, drive excellence and deliver World Class Service to employees. Be an advocate for the employees when they have technical issues. Maintain relationships with and advocate on behalf of employees. Act as a liaison to IT.
- Manage the Technical Support team. Schedule hourly team members, review Resort needs and establish staffing levels.
- Regularly exercise independent judgment and make decisions based upon knowledge of the company's organization and policies.
- Take ownership to ensure completion all IT requests regardless if escalated to another team member on the Technology team. Analyze, prioritize, delegate and assign incoming requests.
- Attend weekly staff meetings and submit updated weekly status reports on projects as assigned.
- Lead help desk support including ticketing system to achieve service level agreements. Monitor customer surveys to ensure SLA. Regularly report out statistics and use ITIL practices to continuously improve.
- Develop, document and maintain an inventory of all PC's, printers and related equipment. Ensure smooth remote group check-ins and equipment deployments for all special events.
- Provide input to recommendations of other Technology software and hardware. Have a passion for technology solutions.
- Coach and mentor the technical support team in its use of technology. Be proficient in technology enough to make good investments and tradeoffs.
- Diagnose and correct software problems, including user errors, configurations errors, and bugs.
- Complete projects according to timeline and within budget.
- Manage the distribution and installation of new software/updates for all company PC's and related systems in tandem with the rest of the technology team.
- Research, analyze and recommend new hardware/software configurations for desktop PC's. Manage and recommend budget for employee technology.
- Provide 24-hour after hours support service as dictated by department schedule.
- Comply with all Pebble Beach Company safety and health policies and procedures
- Stay current with technology, PC hardware and software technology trends
- Work collaboratively with applications and infrastructure teams to help deliver operational efficiency to the resort
- College degree in technology related field is required.
- At least 3 years of PC software and hardware maintenance.
- At least 2 years of management experience leading technical support.
- Valid California driver's license.
- Excellent analytical skills.
- Strong problem-solving skills and proven record of deductive reasoning.
- Technical acumen and knowledge of computers, software, hardware, devices and technology.
- History of successful project management and implementations.
- Self-motivated, independent learner and team player.
- Competitive Pay: Salary: $116,500 - $130,000/year plus bonus.
- Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health and Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family's health needs free of cost.
- Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
- We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
- Play our world-famous golf courses Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
- Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
- Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.
-
Lutheran Social Services of Southern California Long Beach, United States: · - Lutheran Social Services of Southern California began in December 1944 when a group of Lutheran congregations in San Diego came together to discuss how to better assist families in need. They began discussing how to form a Welfare Commission. Their vision expanded when they ...
-
Support Manager
3 days ago
IWSI America Inc Irvine, United States_Career Launch Pad_ is a program designed to help California high school and community college students with disabilities identify their career interests, develop work-ready skills, and participate in work experience with local employers. · A partnership between the California De ...
-
Manager, Customer Support
1 week ago
UCLA Los Angeles, United StatesThe Manager, Customer Support (Operations) will oversee a high-performing IT support team in providing customer service excellence to UCLA's diverse customers across academic and administrative functions. The Manager, Customer Support will be responsible for driving excellent ser ...
-
Operations Support Manager
2 days ago
Westhome Los Angeles, United States**Summary** · As the Operations Support Manager,you will support initiatives that drive company culture, values, branding, and development activities strategically linked to the organization's mission and vision. The position works with the Senior Director of Property Management ...
-
Application Support Manager
2 days ago
NBCUniversal Universal City, United States**Company Description** · We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC N ...
-
Technical Support Manager
1 week ago
Dahua Technology Irvine, United States**Who we are**: · At Luminys Systems Corporation, we combined exceptional customer service with cutting-edge technology to furnish our clients with superior solutions and services. Our all-encompassing offerings feature a broad array of components, such as security systems and vi ...
-
Technical Support Manager
1 week ago
CGTech Irvine, United StatesCGTech is a software development company at the forefront of simulation technology for manufacturing. Established in 1988, our team has continuously evolved our core product, VERICUT, to remain the industry leader. We sell globally to companies of all types and sizes, with much o ...
-
Inventory Management Support
5 days ago
SUMERU INC Anaheim, United StatesJob Description: · - **High school diploma**: · - **6 Years of work experience in inventory management support, shipping receiving, warehouse.** · **Job Type**: Temporary · Pay: Up to $20.00 per hour · Schedule: · - 12 hour shift · - Monday to Friday · **Experience**: · - Invento ...
-
Inventory Management Support
4 days ago
SUMERU INC Anaheim, United States**Job description** · **Major Functions**: · - Package shipments internally per procedures or send to an outside packing house. · - Interface with internal departments and any external shipping services or freight companies to ensure timely shipments to our customers/suppliers. · ...
-
Client Support Manager
1 week ago
PI Hollywood Long Beach, United StatesJob Description · Job DescriptionOur business quickly made a splash in our drive for pure success. We specialize in customer retention and customer acquisitions for our clientele. Our clients span a wide variety of industries and household utilities. This is an entry-level openin ...
-
Manager, Starlink Customer Support
1 week ago
SpaceX Hawthorne, United StatesSpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. ...
-
Case Manager/support Coordinator
4 days ago
Step Up on Second, Inc Los Angeles, United States**SUMMARY**: CALAIM Community Support (CS)is a program supporting unhoused and recently housed individuals funded through California Advancing and Innovating Medi-Cal (CalAIM). It coordinates care by utilizing a person-centered approach to maximizing an individual's health and li ...
-
Population Management Support Coordinator
2 days ago
Kaiser Permanente Orange, United States**Job Summary**: · Identify, track and contact patients for the purpose of achieving out reach program goals and achievements associated with improving the quality of care. Maintain records, statistics and data bases associated with local, regional program goals and regulatory re ...
-
Family Support Case Manager
5 days ago
NORTH VALLEY CARING SERVICES North Hills, United States**NVCS Case Management Team Expectations** · Kids First is a project established to improve educational outcomes of housing insecure students in the Los Angeles Unified School District (LAUSD). The project seeks to improve educational outcomes through a partnership between LAUSD, ...
-
Manager of IT End User Support
1 week ago
Bragg Companies Long Beach, United StatesTitle: Manager of IT End User Support · Company Overview: · Founded in 1946 with just one crane, Bragg Companies has grown into one of the largest integrated service companies in the construction industry and is continuing that growth across our companies today. Made up of a grou ...
-
Enterprise Crisis Response Manager
1 day ago
Molina Healthcare Long Beach, United StatesJob Description · Job Summary · This role is not a IT-focused Security Operations (SOC) threat monitoring, incident identification and investigation activity. This role will support the overall cyber response program, which is heavily focused on business response and fully integr ...
-
Church Office Manager
1 week ago
Grace First Presbyterian Church Long Beach, United States**Grace First Presbyterian Church** · **CHURCH OFFICE MANAGER JOB DESCRIPTION** · **JOB DESCRIPTION** · The Office Manager oversees the work of the church office and provides clerical support for the program staff, church and ministry teams to achieve the goals of Grace First Pre ...
-
Innovation Analyst, Consultant
5 days ago
Blue Shield of California Long Beach, United States**Your Role** · The Innovation Analyst, Consultant is responsible for supporting the improvement and maintenance of our integrated enterprise strategy to execution process and supporting initiatives designed to provide strategic thought leadership to business leaders across the e ...
-
Safety Analyst
1 week ago
TekWissenLLC Long Beach, United StatesThis position supports the client Vehicle Processing & Distribution Center (VDC) Safety and Environmental program requirements. · - Activities include but are not limited to: · - Identify, anticipate, and act upon safety and environmental concerns, hazards, exposures, and unsafe ...
-
Molina Healthcare Long Beach, United StatesJob Summary · Molina Healthcare Services (HCS) works with members, providers and multidisciplinary team members to assess, facilitate, plan and coordinate an integrated delivery of care across the continuum, including behavioral health and long term care, for members with high ne ...
Technical Support Manager - Long Beach, United States - Pebble Beach
Description
Company Background:For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California's Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay.
Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours d'Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting The First Tee.
Job Summary:
The Technical Support Manager will lead the IT Technical Support team to deliver World Class Service to our employees. The Technical Support team is responsible for the installation, maintenance, repair, upgrade, and support of all Pebble Beach Company (PBC) computers, printers, fax machines, copiers and related equipment/software. In addition, this team ensures that our Resort Operations including Hotels, Front Desk, Restaurants and Retail environments are all working properly.
Essential Duties & Responsibilities: