Jobs
>
Long Beach

    Manager of IT End User Support - Long Beach, United States - Bragg Companies

    Bragg Companies
    Bragg Companies Long Beach, United States

    3 weeks ago

    Default job background
    Description

    Title: Manager of IT End User Support

    Company Overview:

    Founded in 1946 with just one crane, Bragg Companies has grown into one of the largest integrated service companies in the construction industry and is continuing that growth across our companies today. Made up of a group of 5 companies focused on various aspects of the construction industry, Bragg Companies has proved to be a leader in multiple areas and specialties and offers customers turnkey solutions across our business units including Coastline Equipment, Total-Western, JBA Trucking and APS. With continual opportunities to collaborate across business lines, Bragg Companies and our group of companies offer great career opportunities and paths for growth in many areas.

    In Manager of IT End User Support, the candidate will work across business lines at the Corporate level and interact with employees and departments at each company.

    Job Description:

    The Manager of IT – Service Desk and End-User Support is responsible for providing exceptional customer service to all Bragg Companies' technology users and facilities. The Manager will proactively manage tasks and resources so that the highest priority needs are addressed timely and IT costs are minimized. To accomplish this, the manager needs to determine the optimal blend between outsourced and in-house resources and recruit, develop and nurture managed services providers and IT staff.

    The Manager of IT – Service Desk and End-User Support coordinates service tickets across the entire IT organization to ensure that issues are resolved timely, efficiently and when necessary, systemically. The Manager can be hands on to solve issues and coach others through the problem-solving process. He/she is a skilled project manager who plans and manages task lists, resources and budgets leveraging Microsoft Project, Excel and other project management tools.

    Job Responsibilities:

    • Recruit, develop and nurture a team of high-performing resources, including managed services providers and IT staff. Create conditions for staff members to learn and grow through their work. Insist on excellence and deal with difficult issues by timely addressing any performance deficiencies.
    • Oversee the outsourced Service Desk provider so that trouble tickets are responded to quickly, meet expected service levels for first responder resolution and when necessary, are escalated to level 2 and 3 field and technical resources.
    • Partner with branch managers to ensure adequate scheduling of Tier 1&2 support and formalize schedules to address the company's geographically disbursed needs. Respond to spikes in demand from new office/job sites and other major tasks that require proactive management of demands.
    • Develop and implement service desk and task scheduling processes to ensure the highest level of customer support possible and maximize the efficiency of resources.
    • Develop and implement reports and measures utilizing the service ticket management system to identify systemic issues, track resource productivity and schedule work. Provide meaningful reports and metrics to senior management. Leverage metrics to measure staff and overall performance and optimize IT operations.
    • Coordinate closely with the Managers Applications, Networking and System Administration for ticket escalation, task prioritization and ticket and work order resolution.
    • Analyze project and technology options and formulate compelling recommendations for senior management that optimize the trade-offs between cost and functionality.
    • Establish and maintain a high performing operations for pc provisioning and re-imaging, user onboarding and user offboarding.

    Qualifications:

    • Minimum of seven years' professional experience and at least three years managing internal and third party technical and administrative resources.
    • Excellent project management skills and a strong track record of delivering IT solutions that improve business operations.
    • Must have a strong working knowledge of key technologies, including: Microsoft 365, MS Teams, Sharepoint Online, Windows desktop, Windows Server, VOIP, Networking, Azure Active Directory, and Windows Remote Desktop Services.
    • Direct experience overseeing service desk operations and the implementation and management of incident tracking systems.
    • Skilled administrator who can coordinate multiple work streams and priorities across a geographically dispersed operation.
    • Excellent verbal and written communications skills - a skilled business professional who communicates effectively with all levels of end-users and management.
    • Ability to quickly learn and adapt to new technologies.
    • Experience and demonstrated ability with sound business decision making practices.
    • Construction industry experience is a plus

    Relevant Technologies:

    • Microsoft 365, including: Microsoft Teams, One Drive and Sharepoint Online
    • MS Office 365 and 2016 including Excel, Word and PowerPoint
    • Microsoft Outlook/Exchange Online
    • Microsoft Remote Desktop Services
    • Meraki Firewalls, Switches and WAP's
    • Forticlient VPN
    • Microsoft InTune and Autopilot
    • Microsoft Defender endpoint and wb security
    • Thorough understanding of TCPIP and relevance of connectivity.

    Education:

    • BS/BA required in Computer Science or other related major.
    • Microsoft Certified Professional and A+ certification preferred.
    • Cisco Certified Network Associate (CCNA) credentials or equivalent is a plus.

    Salary: $105,000.00-$130,000.00 per year

  • NTT DATA

    End User/desktop Support

    1 week ago

    NTT DATA Los Angeles, United States

    Our client is currently seeking a Desktop Support Resource (TEMP Infra Design Associate) to join their team in Los Angeles, California. · - End user support-Desktop support-Windows operating system-Local and Network Installation, Internet explorer, TCP/IP, DHCP, Device Manager, R ...

  • T-Mobile

    Technician, End User Support

    2 weeks ago

    T-Mobile Irvine, United States

    **Be unstoppable with us** · T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work i ...

  • NTT DATA

    End User/desktop Support

    1 day ago

    NTT DATA Pasadena, United States

    **Desktop Support Technician W2 ONLY | Must be able to work directly with NTT Data / NO C2C Duration - Short Term Project (4wks) with HIGH Renewal until EOY (Dec 31) MAX Pay Rate = $29/hr W2** · NTT DATA's client is currently seeking a Desktop Support Resource (TEMP Infra Design ...

  • Saint Gobain

    User Site Support Analyst, Level 2

    4 days ago

    Saint Gobain Anaheim, United States

    **The Role** · The primary role of the User & Site Support Analyst (Level 2) is to support Saint Gobain Employees with day-to-day PC issues and provide support to the service desk. The User & Site Support Analyst (Level 2) will be responsible for configuring new PC infrastructure ...

  • Greenberg Traurig

    IT User Support Manager

    1 week ago

    Greenberg Traurig Los Angeles, United States

    Greenberg Traurig (GT), a global law firm, has an exciting full-time employment opportunity for an IT User Support Manager in the technology department of our Los Angeles office. We offer competitive compensation and an excellent benefits package.Position Summary:The function of ...

  • Greenberg Traurig

    IT User Support Manager

    2 weeks ago

    Greenberg Traurig Los Angeles, United States

    Greenberg Traurig (GT), a global law firm, has an exciting full-time employment opportunity for an IT User Support Manager in the technology department of our Los Angeles office. We offer competitive compensation and an excellent benefits package. · Position Summary: · The functi ...

  • HIKINEX

    User Support Specialist

    6 days ago

    HIKINEX Irvine, United States

    Job Title: Administrative Support Specialist · We are seeking a dynamic and energetic individual to join our team as an Administrative Support Specialist. This temporary role plays a crucial part in providing administrative and entry-level IT support, acting as the first point of ...

  • Irvine Ranch Water District

    User Support Administrator

    2 weeks ago

    Irvine Ranch Water District Irvine, United States

    Salary : $97, $138,028.80 Annually · Location : Irvine, CA · Job Type: Full-Time Regular · Job Number: 00728 · Department: Information Technology · Opening Date: 02/13/2024 · General Description · We are excited to announce that we are accepting applications for the positi ...

  • AuditBoard

    End User Support Engineer

    1 week ago

    AuditBoard Cerritos, United States Full time

    · Who We Are · Having surpassed $200M ARR and continuing to grow rapidly, AuditBoard is the leading audit, risk, and compliance platform on the market. More than 40% of the Fortune 500, including 6 of the Fortune 10, leverage our award-winning technology to move their businesses ...

  • Virtual

    Senior IT User Support Specialist

    2 weeks ago

    Virtual Irvine, United States

    Senior IT User Support Specialist · The Senior IT User Support Specialist is responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Under limited supervision, this job responds to and diagnoses problems through di ...

  • HIKINEX

    Desktop/End-user Support

    2 weeks ago

    HIKINEX Irvine, United States

    Desktop, PC, and End-user support · Hybrid work schedule · Contract for 3 months, possible contract to hire after. · Pay up to $36/hr · Duties:General Working Knowledge and Experience · Good working knowledge of Windows Active Directory, including Domain membership, Group Se ...

  • Capital World Investors

    Director, End User Support

    1 week ago

    Capital World Investors Los Angeles, United States

    Director, End User Support page is loaded · Director, End User Support · Apply · locations · Los Angeles · time type · Full time · posted on · Posted 2 Days Ago · job requisition id · JR2194 · "I can succeed as the Director, End User Support." · As an Information Techn ...

  • Capital Group

    Director, End User Support

    2 weeks ago

    Capital Group Los Angeles, United States

    "I can succeed as the Director, End User Support." · As an Information Technology Group Director overseeing End User Support, you will be responsible for leading IT professionals who directly support the day-to-day technology and equipment needs of Capital Group associates. You ...

  • Corps Team Services, LLC

    Senior IT User Support Specialist

    1 week ago

    Corps Team Services, LLC Irvine, United States

    Our client, a diversified financial services company providing banking and investing services, is seeking a Senior IT User Support Specialist for a 7+ month contract role located in Irvine, CA. This role is hybrid with one day per week remote. · The Senior IT User Support Special ...

  • Perrygo Consulting Group, LLC

    Computer User Support Specialist

    1 week ago

    Perrygo Consulting Group, LLC Los Angeles, United States

    >> Computer User Support Specialist - Senior Computer User Support Specialist - Senior Summary Title:Computer User Support Specialist - SeniorID:00233-CALocation:Ridgecrest, CA Description Perrygo is a small, growing company; we are passionate about our employees as well as suppo ...

  • Axelon

    Senior IT User Support Specialist

    2 weeks ago

    Axelon Irvine, United States

    Job Title: Senior IT User Support Specialist (4 days in office, 1 remote) · Location: Irvine, CA · Pay: 48-52/hr · Job Overview: They will develop a strategy to ensure quality support is given to everyone in the office. They will be the point person on any developing situations n ...

  • Capital Group

    Director, End User Support

    1 week ago

    Capital Group Los Angeles, United States

    "I can succeed as the Director, End User Support." · As an Information Technology Group Director overseeing End User Support, you will be responsible for leading IT professionals who directly support the day-to-day technology and equipment needs of Capital Group associates. · Y ...

  • Corps Team

    Senior IT User Support Specialist

    1 week ago

    Corps Team Irvine, United States

    Our client, a diversified financial services company providing banking and investing services, is seeking a Senior IT User Support Specialist for a 7 month contract role located in Irvine, CA. This role is hybrid with one day per week remote. The Sen IT, Support Specialist, Speci ...

  • Vaco

    Senior IT User Support Specialist

    1 week ago

    Vaco Irvine, United States

    Senior IT User Support Specialist · The Senior IT User Support Specialist is responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Under limited supervision, this job responds to and diagnoses problems through d ...

  • AuditBoard

    End User Support Engineer

    5 days ago

    AuditBoard Los Angeles, United States

    Who We Are · Having surpassed $200M ARR and continuing to grow rapidly, AuditBoard is the leading audit, risk, and compliance platform on the market. More than 40% of the Fortune 500, including 6 of the Fortune 10, leverage our award-winning technology to move their businesses f ...