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    Housing Resource Specialist - Chicago, United States - Heartland Alliance

    Heartland Alliance
    Heartland Alliance Chicago, United States

    1 week ago

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    Description
    Job Description

    Job Description


    Title:
    Housing Resource Specialist

    Location:
    Chicago City Wide

    Shift:
    Monday to Friday

    Summary:


    The Housing Resource Specialist provides technical assistance, information and referral, advocacy, and resource development for Agency program participants and related service providers.

    The employee in this position at a residential program may be required to remain on agency premises during break and/or meal periods.

    Individual accountabilities and work volume will be established through the development of annual Success Objectives, within the framework outlined below.

    The Housing Resource Specialist leverages industry knowledge and best practices to promote the mission and vision of Heartland Alliance. Supports culture development and management efforts.

    Our Benefits:
    Medical insurance.
    Dental insurance.
    Vision insurance.
    401(k) match.
    Paid maternity leave.
    Paid paternity leave.
    Commuter benefits.
    Student loan assistance.
    Tuition assistance.
    Disability insurance.
    Duties & Responsibilities
    Locates and secures appropriate private market housing units available to homeless or at-risk individuals.

    Interview clients to determine the appropriateness of potential referral both from the perspective of the individual need and the resource referral criteria.

    Instructs clients in budgeting skills, employment interviewing, job search skills, and other specific skills necessary to achieve successful referrals.

    Meet with employees, landlords, and service providers to help resolve conflicts that might arise with referred clients and negotiate linkages to provide follow-up services.

    Assists in the identification of supportive service "gaps" and needs at the program level.

    Networks with other housing service providers to ensure that the housing needs of homeless or at-risk individuals are adequately addressed.

    Administers funds for client assistance per program policies and procedures that will help clients access resources (i.e. resources such as buying household items and groceries.).
    Participates in organizations and coalitions, which help promote greater resources for clients.

    Develops and maintains professional relationships with social service and government agencies and with other organizations to enhance service delivery and the agency's image.

    Interprets agency programs for other social service and government agencies, the public, and civic groups.
    Continues his/her professional development by active, self-initiated participation in/with supervision, in-house training, conferences, seminars, and independent study.
    Participates in program and operational planning.
    Assists in the preparation of grant applications, which will increase resources or linkages to existing resources.
    Participates actively in all supervisory, Unit, and agency meetings.
    Adheres to professional standards as outlined by governmental bodies and or other appropriate professional associations) private funding sources Agency plans/policies and unity guidelines.

    Participates in periodic evaluative reviews and/or in-house and external staff training to ensure that he/she understands and continues to adhere to such standards.

    Initiates requests for assistance or guidance from the Supervisor to address new issues or complex concepts affecting adherence to professional standards.

    Other duties may be assigned.

    Supervisory Responsibilities (if applicable):

    None

    Education and Experience:


    Master's degree in a social service field and one year of experience in advocacy services, case management, or similar work in a direct service setting or a bachelor's degree in a social service field and three years of experience in advocacy services, case management or similar work in a direct service setting or an equivalent combination of education and experience.

    Experience in working with special populations including homeless and at-risk individuals; individuals with psychiatric disorders and/or individuals with chemical dependencies.

    Excellent verbal and written communication skills and access to regular, dependable, and timely transportation and comfortable working with people of varying socioeconomic backgrounds.


    Certifications/Licenses:
    None
    Knowledge/Skills/Abilities

    (K/S/A):

    Ability to speak and be fluent in a second language including but not limited to the following multi-language abilities:

    Ability to read and interpret documents such as operating and maintenance instructions, and procedure manuals.
    Ability to write routine reports and correspondence.
    Ability to speak effectively before groups of customers or employees of the organization.

    Access to regular, dependable, and timely transportation
    A valid driver's license may be required.
    Ability and comfortability working with people of varying socioeconomic backgrounds.
    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
    Excellent communication skills. Strong networker, convener, relationship builder, and communicator with experience collaborating with diverse work teams and stakeholders.
    Demonstrated ability to handle confidential and sensitive information possessing skills to handle situations professionally and diplomatically.
    A high degree of collaboration and emotional intelligence, self-motivation, and analytical ability.
    Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Alliance.

    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

    Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
    Ability to work independently and remain self-motivated with minimal direct supervision.
    Strategic thought partnership and consultancy skills.

    Work Arrangement:
    This role is eligible for a "hybrid" or "remote" work arrangement.

    If hybrid, it is expected this person would be able to meet for "in person" meetings when needed or at the request of others.

    In-person meetings may be required regularly (weekly, monthly, etc.). There may also be the availability to work from home when appropriate.

    Work Environment:


    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
    The noise level in the work environment is usually moderate.
    Each program site operates on a 24/7 basis, 365 days per year.

    To meet both the needs of our participants and contractual obligations, employees are required to be flexible regarding scheduling and work location.

    Program sites are located throughout the Chicago area, including the North and South sides of Chicago, as well as the suburbs.

    Employees may be required to report to any one of our locations on a temporary or permanent basis.

    Physical Demands:


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
    While performing the duties of this job, the employee is regularly required to talk and hear.
    The employee is regularly required to sit, stand, and walk.
    The employee must be able to stoop, kneel, and/or crawl.
    The employee is regularly required to use hands to key, handle, or feel and reach with hands and arms.
    The employee must occasionally lift and/or move up to 25 pounds.
    The employee must have unrestricted ability to provide physical restraint.

    Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

    Equal Opportunity Employer Statement

    Heartland Human Care Services makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.

    Monday to Friday
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