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    Customer Experience Specialist T1 - Miami, United States - NativePath

    NativePath
    NativePath Miami, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Customer Experience Specialist (Remote)
    Elevate your Career in Customer Service with NativePath

    NativePath is seeking an Experienced Customer Service Professional to join our Customer Experience Team You will be responsible for helping customers with order-related inquiries via phone, chat, and email support systems all from the comforts of your home.

    Who are we:
    We're firm believers that the Standard American Diet is the pitfall to several of the preventable health conditions arising in our society today (including heart disease, diabetes, and neurological disorders). That's why we created NativePath—a health & wellness company that blends Ancestral Wisdom with Modern Science to offer over 30 different supplements, monthly wellness challenges, and free courses to restore and reset people's health. Since 2017, over 1 million people have gotten "On The Path" with us and, by doing so, have reversed pain, renewed energy, and aged more gracefully.

    We provide a rewarding, collaborative, and exciting work environment that is focused on personal growth, with weekly company-wide culture calls hosted by our leaders designed to foster team spirit, encourage movement, and build our community. In 2023, the entire company was flown to a ranch in Tucson, AZ, for team-building activities and had a blast while doing it

    If the above resonates with you, we'd love to hear from you

    Our Perfect Candidate's Background:

    • You are highly motivated and possess a competitive mindset; a self-starter attitude focused on growing a brand.
    • You can demonstrate empathy and caring for the health and well-being of others.
    • You are a patient and attentive listener, driven to help people on their journey to healthier lives.
    • You are comfortable persuading others to live a healthy lifestyle because you are doing the same.
    • You challenge yourself to get better every day by setting goals and exceeding them repeatedly. #KAIZEN

    What You'll Do:

    • Deliver a best-in-class customer service experience.
    • Identify and seize opportunities to cross-sell and upsell animal-based nutritional products.
    • Handle customer inquiries via phone, email, SMS, and live chat.
    • Troubleshoot and resolve order and product-related issues and concerns.
    • Ability to maintain focus while working in a remote environment.
    • Build strong customer relationships to proactively promote products and sales.
    • Demonstrate product knowledge and introduce recommended product solutions.
    • Adhere to all company guidelines and policies.

    Qualifications:

    • 3 or more years of high-volume call center experience preferred.
    • Possess excellent verbal and written communication skills, including a clear, confident speaking voice.
    • Ability to quickly build customer rapport with a positive and professional demeanor.
    • Ability to handle multiple customer interactions and internal requests simultaneously.
    • Exhibit exceptional organizational skills.
    • High proficiency with computers and software applications.
    Job Type:
    • Full-Time
    • Hourly, Non-Exempt

    Work Location & Schedule:

    • 100% Remote
    • 40 hours per week
    • Monday-Friday, Weekend availability is a plus
    Compensation, Benefits, & Perks:
    • $16/hr, with a commission structure that rewards top performers, plus a discretionary end-of-year bonus opportunity.
    • Paid onboarding training program (remote).
    • Free NativePath products each month because our employee's well-being is always top of mind.
    • 17 PTO days and 8 paid holidays plus 1 floating holiday to recharge your batteries and be your best self.
    • Jumpstart your week with our Monday Culture Call and develop deeper connections with the entire team, gain further knowledge of NativePath's wellness philosophies, and participate in light movement sessions
    • Competitive benefits package, including health, dental, vision, and more.
    • Access our 401K program to help secure your future as you grow with NativePath.
    • 100% remote workplace because we know our best work happens when we're in our natural habitats.
    • Multi-level coaching and mentoring programs to expand your knowledge, skills, and perspectives.
    • All-company events at incredible locations to bond with your colleagues (and have a little fun)

    Technology:

    We are a bring-your-own-device company. All team members must supply their own:

    • Computer - PC or MAC with broadband internet and at least 16GB of RAM.
    • Broadband Internet - minimum of 50 Mbps.
    • Wired headset with microphone (noise cancelling a plus).
    • Dual monitors are highly recommended.
    Company Website & Social Media Links:

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