Adriana Ramirez

Motivated team player with 8 years of experience in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. I hold a bachelor of arts in Philosophy, and 2 diplomas, one of those in organizational communication and the other in anti-money laundering. I consider myself an active, dynamic, responsible, persevering, highly disciplined person, goal oriented with people skills. Capability of working unsupervised and delivering quality work on multiple tasks within required time frames. I have three years of experience as an independent editor and EN>SP, SP>EN translator, especially in technical and scientific translation. In the last five years, I have worked as a bilingual customer service representative and as a project manager. These positions have required me to develop in a demanding and fast-paced environment, which purpose is to identify customer needs and provide personalized solutions that result in memorable experiences for them.

I am a motivated team player with eight years of experience in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while quickly and effectively resolving customer complaints. Aiming to leverage my skills to fill the matchmaker position at your company successfully.

I hold a risk management diploma, which helped me become proficient in selecting and applying the tools and techniques required to assess and treat risks and a critical understanding of the relationship between risk management, governance, internal control, and compliance.