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    General Manager - Santa Monica, CA, United States - Pop-Up Talent

    Pop-Up Talent
    Pop-Up Talent Santa Monica, CA, United States

    2 weeks ago

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    Description

    General Manager

    Santa Monica, CA

    SUMMARY:

    The General Manager is responsible for managing the day-to-day operations including human resources, scheduling, customer service, facility maintenance, safety, compliance of policies & procedures, and care and wellbeing of dogs. The General Manager is responsible for the training, development and performance of up to 40 employees and ensuring the well-being of 100 dogs per day.

    • Oversee and manage all areas of the facility and make final decisions on matters of importance
    • Provide superior customer service and care to pet owners and their dogs
    • Coach and provide guidance to team members to ensure top performance
    • Oversee employee performance, recording, scheduling and related matters
    • Create a welcoming environment for customers and dogs
    • Address customer inquiries and complaints promptly and professionally and ensure customer satisfaction
    • Assist front desk with inbound calls, emails, customer refunds, etc.
    • Ensure a safe working and guest environment to reduce the risk of injury and accidents
    • Oversee facility maintenance such as scheduling repairs, fixing or replacing broken equipment and garbage pick-up
    • Order supplies and inventory and receive vendor deliveries and stock supplies and retail in timely manner
    • Ensure all pricing, signage, and displays are correct at all times and the lobby and front desk is neat and orderly
    • Assist in employee recruitment, training, performance evaluation, promotion and termination activities
    • Prepare and manage schedules and ensure all shifts are staffed efficiently; cover shifts as needed
    • Schedule regular team meetings to discuss business updates, issues and recommendations
    • Meet monthly KPI and sales targets
    • Prepare weekly and monthly reporting to be reviewed each month

    REQUIREMENTS:

    • At least three years' experience as a General Manager in the pet care industry
    • Prior dog care experience preferred
    • Highly developed interpersonal and managerial skills
    • Proven leadership skills with the ability to influence, develop and empower employees
    • Process-oriented work style
    • Ability to work under own initiative in a face paced environment
    • Ability to work through problems, troubleshoot and come to an appropriate solutions
    • Ability to prioritize work based on deadlines and urgency
    • Excellent verbal and written communication skills
    • Excellent customer service skills
    • Proficient with Microsoft Office and ability to learn new systems quickly
    • Must love dogs and be able to interact and engage with all breeds
    • Associates or Bachelor degree a plus

    BENEFITS:

    • Health Benefits
    • Paid Time Off
    • Employee Referral Program
    • Employee Discounts
    • Dog-friendly Office
    • Employee Meals
    • Discretionary Bonus

    req

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