General Manager - Culver City, United States - Los Angeles Ninja Academy
3 weeks ago
Description
The General Manager for Los Angeles Ninja Academy, a private Ninja Warrior sports training facility, will have experience managing daily operations of a business, customer service, managing a staff of coaches and front desk associates, setting schedules, ensuring punctuality and professionalism, and safety.
The General Manager will assist the Owner by maintaining a high standard of work from employees, as well as hiring, onboarding/training, and managing team members.
In this position, the General Manager has a crucial role in providing a world class experience to our athletes, parents, and partners at every point.
The GM is the face of the gym, responsible for a high end client journey, as well as assisting the owner in day to day operations, marketing, content creation, and calendars.
Responsibilities:
Leadership & Staff Management
- Provide leadership and direction to a team of people, ability to delegate to and oversee employees
- Recruit and train new coaches and front desk employees
- Manage all coach certifications and safety protocol
- Oversee operations of the gym
- Manage coach and class schedules and calendars
- Operate point of sale and booking software
- Ensure that facility is organized, clean, and safe
- Administrative duties including phones
- Light custodial duty and managing custodial responsibilities
- Provide owner with general administrative and operations assistance
- Act as the point of contact among employees, clients, and other external partners
- Foster a welcoming and supportive environment for all ninjas, parents, caretakers
- Address client concers and inquiries promptly and professionally
- Implement strategies to enhance client retention and satisfaction
- Assist with content creation, marketing, outreach
- Uphold brand image and reputation with consistent delivery of highquality services and experiences
- Represent the brand at events, partnerships, tabling opportunities within the community
Qualifications:
- Impeccable verbal and written communication skills a must
- Strong administrative skills
- Outstanding organization and time management skills
- Demonstrated ability to lead
- Management and Customer Service experience
- Comfortable executing specific direction from Owner
- Team player mentality
- Punctuality and reliability is a must
- Experience in fitness or gym a plus
- Booking software knowledge a plus
Monday to Friday
Weekend availability required
Salaried 40 hours per week; with willingness to go above and beyond when needed
Pay:
$50, $70,000.00 per year
Experience level:
- 2 years
Weekly day range:
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Culver City, CA required)
Work Location:
In person