General Manager - West Hollywood, United States - Remedy Place

Description

• Remedy Place is a firstofitskind social wellness club that is redesigning the meaning of social selfcare. Inside our walls, social life is never sacrificed for the decision to lead a healthy lifestyle. Instead, both are mutually enhanced. Our holistic experiences help our community members find balance, operate at peak performance, and melt away the tension caused by life's everyday stressors—all in an ultra luxe lounge setting.

At Remedy Place, the General Manager is responsible for all aspects of the business by ensuring operational efficiency, member/guest experience, staff retention and optimal profit is met at a Remedy Place property.

Including day-to-day staff management, a General Manager is also an ambassador for Remedy Place and fully embraces our ethos, support staff, member and guest experience.

As General Manager you are an influential leader and strategic business partner to all departments that tell our story, deliver service, create culture, maximize profits, support operations, and member/guest satisfaction.

The General Manager works very closely with internal and external stakeholders to ensure optimal experience is a result of unforgettable moments throughout all Remedy Place offerings.

The General Manager will collaboratively partner with the VP, Club Operations to develop strategic business objectives and goals that result in optimizing the business's performance and profitability.

• Responsible for overseeing facility operations and upholding an elite operational standard.
• Responsible for driving the culture within the facility that aligns with the Remedy Place way.
• Responsible for leading, overseeing, coaching, mentoring, and developing all level of employees at your location(s)
• Responsible for tracking, reporting, and hitting all KPI goals & metrics set for the facility.
• Responsible for driving impactful financial decisions that positively impact the monthly P&L results and present out through Monthly, Quarterly, and Year End Operational Reporting
• Responsible for optimizing the member experience and ensuring member satisfaction.
• Work closely with the Marketing and Digital team to develop strategic outreach for securing member referrals. Build rapport and lasting relationships with prospective and current members.
• Develop and collaborate with the VP, Club Operations to drive strategic business objectives.
• Pivot and troubleshoot problems as they arise.
• Look for ways to improve costeffectiveness of the club.
• Build partnerships with other aligned brands and networks that will help grow the Remedy Place impact depending on club locations.
• Brainstorm and investigate new opportunities for revenue streams, products, services, and experiences.
• Work closely with PR, social media, marketing, and operational teams to ensure streamlined collaboration across all departments in pursuit of revenue, profit, and growth goals.
• Responsible for overseeing the Property teams including hiring, staffing, scheduling, training, payroll, and conducting performance reviews in accordance with Remedy Place standards
• Work hand in hand with Head of People and Culture regarding any team member's performance issues
• Hold monthly one on ones with the entire team, as well as leading monthly staff meetings.
• Attend management meetings and functions to ensure the growth of the club

• 4+ years of management experience leading teams with a strong work ethic and a track record of motivating staff while ensuring accountability Must have extensive experience in the hospitality industry with a deep understanding of unique expectations and preferences of luxury guest service standards to deliver unparalleled service and experiences Ability to continuously innovate to develop and implement strategic plans to drive business growth Experience working in health and/or wellness industry preferred Enjoys working within a team and is skilled in recruiting, training, and developing a highperforming team with a detailoriented focus on operational excellence, ensuring operations meet the highest standard of quality Must be highly organized with strong time management skills and practices Must be solutionoriented and selfmotivated to thrive in a fastpaced environment and remain adaptable to drive success Excellent interpersonal and communication skills with the ability to build strong rapport with guests, staff and stakeholders Must be proficient in managing P&L statements, budgeting, and financial forecasting to ensure Club operates efficiently white maximizing revenue and profitability Proficient in leveraging technology solutions, such as booking systems, customer relationship management (CRM) software, and data analytics tools, to streamline operations, enhance guest experiences, and drive business insights Enthusiastic, energetic, personable, and friendly disposition Culti