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    Customer Service Specialist - Nashville, United States - Vector Security and Vector Security Networks

    Vector Security and Vector Security Networks
    Vector Security and Vector Security Networks Nashville, United States

    3 weeks ago

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    Description
    At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day If this is how you like to work, we'd like to invite you to join our team to provide as a Customer Service Specialist

    We offer great benefits, a competitive salary, and growth opportunities. We think you'll find what you want here because what we do matters - to us, our customers, and most of all, our team members.

    Location: Nashville, TN - HYBRID

    Summary:

    The Customer Service Specialist is responsible for working with customers to address their concerns and offer satisfactory solutions.

    What You'll Do:
    • Retain business while providing additional services to customers.
    • Answer, research, and address customer concerns.
    • Ability to offer satisfactory solutions to customer concerns.
    • Record customer interaction in business system.
    • Maintain required average daily call volume.
    What You'll Need:
    • High School Diploma or equivalent.
    • Enthusiastic, can-do attitude.
    • Excellent customer service skills.
    • Desire for customer satisfaction.
    • Intermediate skills with Microsoft Office products.
    • Ability to communicate effectively internally and externally, both verbally and in writing.
    • Ability to type a minimum of 35 wpm with a high degree of accuracy while talking.
    • Must be able to navigate within multiple systems.
    • Ability to interact in a professional and courteous manner with people at all levels.
    What You'll Get:

    In addition to competitive pay, we offer a comprehensive "Total Rewards" package including:
    • Medical, dental, and vision coverage
    • HSA/FSA programs
    • Company paid life and AD&D insurance
    • Company paid short- and long-term disability
    • Voluntary benefit products
    • 401k retirement savings plan after just 60 days
    • 7 Company Holidays, plus 2 Floating holidays of your choice
    • Paid Sick and Vacation time
    • Tuition reimbursement
    • Employee Assistance Program (EAP)
    Why join us?

    We are the fourth largest security integrator in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected, and empowered, one customer at a time.

    Our Values:
    • Win as a team
    • Do the right thing
    • Make a difference every day
    • Get it done
    • Think big
    If you share these ideals, we'd love to hear from you

    Vector Security is a Drug-Free Workplace

    Vector Security is an Equal Opportunity Employer

    All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
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