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    Customer Service Specialist - Nashville, United States - Genesco

    Genesco
    Genesco Nashville, United States

    5 days ago

    Default job background
    Part time
    Description

    ** Customer Service Specialist (Johnston & Murphy - Part Time)**

    **Job Category****:** JM IC SUPPORT ADMIN **Requisition Number****:** CUSTO01229 Showing 1 location **Job Details**

    **Description**

    **The Ideal Candidate**

    As the Part Time Customer Service Specialist, you will be responsible for servicing the needs of Johnston & Murphy customers and Johnston & Murphy retail locations by using excellent product knowledge and internal processes. The ideal candidate should have exceptional verbal and written communication skills, the ability to effectively multi-task and manage your work as well as learn new software and applications.

    **How You Will Make an Impact**

    Handle incoming calls to process customer orders driven from catalog and web

    Answer inquiries by phone, e-mail, or chat from customers, retail stores and other departments concerning orders, shipments and returns.

    Meet individual and team customer focused goals

    Provide timely feedback regarding system needs, process improvements, website issues or customer concerns

    Act as an ambassador for the brand ; adheres to an appropriate and effective set of core values.

    Effective communicator within the organization; build lasting and productive relationships with co-workers.

    Make good decisions based on analysis and knowledge; works with a sense of urgency and moves issues to closure.

    Assist with special projects within the organization

    **Experience and Skills You'll Need to Have**

    Prior experience in customer service, call center and/or sales related field

    Proficient MS Office Applications

    Follow procedures in place with minimal error

    Use effective interpersonal skills and customer focused attitude to contribute to the success of the team

    Must be able to work various 4 to 6 hour shifts during open hours of 7am to 7pm Monday - Friday. Saturdays may be required.

    #LI-CC1

    **Qualifications**

    **Skills**

    **Behaviors**

    **Required**

    **Team Player****:** Works well as a member of a group

    **Thought Provoking****:** Capable of making others think deeply on a subject

    **Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well

    **:**

    **Motivations**

    **Required**

    **Goal Completion****:** Inspired to perform well by the completion of tasks

    **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization

    **Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals

    **:**

    **Education**

    **Required**

    High School or better.

    **Preferred**

    Some college or better.

    **Experience**

    **Licenses & Certifications**

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