Customer Service Representative - Westborough, United States - Franklin Professional Associates

Franklin Professional Associates Westborough, United States

1 week ago

Description

Why Join Us?

We are a leading provider of portable restrooms and sanitation solutions. We offer services to construction companies, commercial businesses, recreational venues, public or private events and trailer offerings. We are hiring an experienced Customer Care Representative to help us keep growing. If you're dedicated and ambitious, We are an excellent place to grow your career. Don't hesitate to apply.

Job Overview

This is a full-time on-site position as a Customer Service Representative at our Westborough office. The Customer Care Representative will be responsible for handling all aspects of customer service, responding to inquiries, resolving customer concerns, processing orders, providing product information, and maintaining a high level of customer satisfaction.

Qualifications for Customer Care Representative

Excellent Customer Service and Customer Satisfaction skills
Call center or customer service experience preferred.
Flexibility to work different shifts (including evenings, weekends, or holidays)
Experience in handling customer inquiries and resolving issues.
Ability to communicate effectively both verbally and in writing
Excellent listening skills and an empathetic voice and manner
Attention to detail
Dedication to customer satisfaction
Basic knowledge of computer software. Proficiency in Microsoft office.
Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
Experience in the sanitation or construction industry is a plus

Hours are M-F 8:30am-5:00pm with the occasional Saturday on a rotating schedule, as needed.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability.

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