Customer Service Representative - Marlborough, United States - Hoerbiger

Hoerbiger

Verified Company

Marlborough, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About this Position
HOERBIGER Safety Solutions, IEP Technologies (IEP) is seeking a Customer Service Representative to join our team in Marlborough, MA.

The Customer Service Representative provides exceptional customer service and sales support for the IEP and Newson Gale brand of products at IEP Technologies in Marlborough, a part of HOERBIGER Safety Solutions.

This role will own the order management process from order-to-invoice to service our customers (end-users, partners, resellers, OEMs) and Regional Sales Managers (RSMs).

The role is the main commercial interface for daily business transactions, including processing customer purchase orders, answering technical customer inquiries, providing product quotations, and issuing Return Material Authorizations (RMAs).

This position supports industrial/commercial customers.

This position will work in the office daily for the first three months and then will transition to a split work week with three days in office and two days off-site/work from home.

Essential Responsibilities
-
Own the Order Management process using SAP S/4HANA, including entry, confirmation, release for shipment and invoicing.

Supporting Regional Sales Managers with inquiries as requested.
Sales support liaison with endusers, agents, distributors and dropshipment vendors
Providing technical support information, product technical datasheets and customer service to support sales effort.
Handle customer questions regarding product features, pricing and technical issues.
Accept all calls and inquiries in a friendly, courteous manner, and determine the nature of the call. Perform necessary research and actions to promptly provide resolution.

Qualificatons

Detailoriented, organized and analytical
Selfmotivated, driven and strong communication skills are a must
Two years' experience with customer service systems/processes preferably dealing with technical products or in a manufacturing environment
Intermediate skill level with Microsoft programs (Word, Excel, Outlook, Teams) required. Experience with CRM & ERP systems helpful
Salesforce and SAP a plus
Knowledge of explosion suppression a PLUS
Knowledge of hazardous area electrical equipment and/or area static control equipment and procedures (preferred but not essential as training will be provided)
Excellent communication skills in English required (verbal/read/write), Spanish would be a plus

Our Benefits
HOERBIGER offers a stable, team-based environment with opportunity for advancement.

Our robust benefits package includes:
Medical/Dental/Vision Insurance, Employee Assistance Program, company paid Short
- & Long-Term Disability coverage and Life Insurance, FSA & HSA, Paid Vacation, Paid Holidays, Paid Sick Days, Paid Parental Leave, Tuition Reimbursement, 401(k) Retirement Plan with matching contributions.

Company Profile

HOERBIGER Safety Solutions, IEP Technologies (IEP), based in Marlborough Massachusetts, designs explosion protection solutions, manufactures explosion prevention components, and supports customers with responsive service to prevent and/suppress industrial explosions.

Our culture is based on core values of innovation, excellence, and integrity. Our employees create a highly energized, team-oriented work environment. We are an employer committed to supporting the aspirations and achievements of our employees.

HOERBIGER Safety Solutions is a division of HOERBIGER.

HOERBIGER is active throughout the world in the energy sector, the process industry, the automotive industry, the mechanical engineering sector, in safety engineering, and in the electrical industry.

Our products and services are used in reciprocating compressors, gas flow control units, vehicle drives, rotating unions, explosion protection, gas-powered engines, and in automobile hydraulics.

HOERBIGER is an Equal Opportunity Employer. Drug Free Workplace.

Job Reference:
US00636