Customer Service Representative - Worcester, United States - City of Worcester

City of Worcester
City of Worcester
Verified Company
Worcester, United States

1 week ago

Mark Lane

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Mark Lane

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Description

Title

CUSTOMER SERVICE REPRESENTATIVE

Department/Division
Communications

05/10/2024

05/24/2024


Type
Full Time


Hours
40 Per Week


Wage
$ $22.98 Per Hour


Description


CUSTOMER SERVICE REPRESENTATIVE

WORCESTER 311

DEPARTMENT OF EMERGENCY COMMUNICATIONS & MANAGEMENT

CITY OF WORCESTER

ESSENTIAL ELEMENTS:


  • Answer calls from residents and make proper entries into the Customer Service Request System
  • Provide support to residents through online chat sessions and social media messaging
  • Prepare letters based on customer service system requests
  • Complete follow up calls for closed work orders to complainant

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:


  • Excellent verbal and written communication skills
  • Ability to provide excellent customer service skills
  • Ability to multitask in a fastpaced work environment
  • Ability to work independently and as part of a team
  • Ability learn City Divisional information quickly
  • Ability to remain positive with challenging customers
  • Ability to enter data quickly and accurately
  • Open to performance improvement and coaching

MINIMUM REQUIREMENTS:


  • High School Diploma or equivalent
  • Experience using Microsoft Office suite
  • Previous customer service or call center experience

PREFERRED QUALIFICATIONS:


  • Working knowledge of social media and/or online chat support
  • One (1) year of experience providing customer service in an office environment
  • One (1) year of experience in call center environment

SALARY RANGE:
$ $22.98 hourly, full-time, overtime opportunities, with an excellent benefits package.
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