Customer Service Representative - Framingham, United States - My Gym Children's Fitness Center

My Gym Children's Fitness Center

Verified Company

Framingham, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Benefits:

Employee discounts
Flexible schedule
Training & development

THE MOMENTUM DISTINCTION
:
PEOPLE, LOVE, AND FUN.
***We live by a single purpose here.

You can call it our "mission statement", but it's truly our driving force:

_To create an atmosphere of optimism_
Momentum Enterprises is committed to providing our wide range of clientele with superior customer service. Our call center is looking to expand our team with reliable and trustworthy members to assist our customers better.

CUSTOMER SERVICE REPRESENTATIVE:

Job Duties:

Professionally answer incoming calls and texts for multiple businesses
Manage large amounts of inbound and outbound calls in a timely manner
Identifying customer needs to provide topnotch customer service
Handling and resolving customer complaints
Identifying and escalating priority issues to senior management
Transferring calls to the appropriate colleague
Taking payments and deposits for events or other activities

_ Requirements:
_

Must be a friendly, helpful person
Must possess excellent communication and multitasking skills
Must have a computer, headphones, reliable WiFi, and a quiet space to work
Weekend availability is a MUST.
A willingness to go above and beyond for each customer

- at least 1-year customer service experience

Momentum Enterprises is an asset management company backed by Arena Capital focused on community, families, and fun. We currently operate 19 businesses across New England and New York, including franchise locations of My Gym Children's Fitness Center, Launch Entertainment Park, Club Elevate, Abbott's Frozen Custard, Wimbledon 109, and The Newport Venture a Newport, RI real estate company.

This is a remote position.

Compensation:
$ $18.00 per hour