Guest Service Call Center Representative - Westborough, United States - EG America LLC

EG America LLC
EG America LLC
Verified Company
Westborough, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Position Summary:


Responsibilities:


  • Managing large amounts of inbound communication in a timely manner
  • Research required information using available resources
  • Manage and resolve guest complaints
  • Provide guests with product and service information
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up on guest calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs and produce call reports

Minimum Education:
High school diploma/GED required


Preferred Education:
Associate degree in a business related field preferred


Minimum Experience:
Proficiency with PCs, Microsoft Office Suite and general intranet navigation Three years of demonstrated excellence in a customer service role


Preferred Experience:
Previous inbound/outbound call center experience


Soft Skills/Other:


  • Guest Service Mentality
  • Data entry and typing skills
  • Strong phone skills
  • Problem Solving
  • Ability to multitask, set priorities and manage time effectively
  • Detailorientated
  • Adaptability to different personality types
  • Excellent verbal and written communication skills
  • Must be available to work nights, holidays, and weekends
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