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    Client Relationship Manager - Raleigh, United States - Greenscape Inc.

    Greenscape Inc.
    Greenscape Inc. Raleigh, United States

    2 weeks ago

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    Description

    Are you passionate about cultivating connections, thriving on independence, and seeking personalized rewards? Do you find fulfillment in the fast-paced world of landscaping, where every project is a canvas waiting to be transformed? If you're a dynamic individual who excels in relationship-building, desires clear communication, and revels in public recognition, Greenscape invites you to join our family as a Landscape Client Relations Manager where your motivation meets opportunity.

    Qualifications:

    • High level of confidence and comfort ability with mobile technology and computers is a MUST
    • Must be thoroughly familiar with designing all aspects of landscape construction to include: site analysis, grading, drainage, plant selection and placement, hardscape, water features, lighting, etc..
    • Plant identification and care; including disease, pruning, and insect ID experience, preferred.
    • Customer Service Experience required; creating a great customer service experience.
    • Able to conduct a thorough site analysis.
    • Proficient in or able to learn customer relationship management software, and our estimating software.
    • Able to analyze drainage and grading requirements.
    • Excellent communication skills.
    • Self- motivate and Goal Oriented.
    • Punctual and detail-oriented..
    • A problem solver with quick ability for flexibility.
    • A class "C" drivers license with 3+ years of safe driving experience.
    • Prior Landscape experience preferred.

    Responsibilities:

    • Maintains and updates CRM software daily re: notes, points of contact, phone conversations, etc.
    • Assist in the development and implementation of the company's sales protocol
    • Tracks upcoming jobs to bid with existing clients
    • Closes sale and coordinates job specifics with production
    • Interfaces with client and ensures that all of client's concerns are addressed in a timely and professional manner
    • Continuedly informs and updates client as to job progress or lack thereof
    • Interfaces with company Operation Manager to ensure client's expectations are met and that jobs are kept on schedule and on budget
    • Ensures that vendor invoice pricing is accurate and as bid
    • Assist in the development, implementation, and achievements of the company's annual budget
    • Assists in the development and implementation of the company's new business development plan
    • Conduct monthly walk-throughs, identifies and documents any/ all discrepancies
    • Ensure all company quality standards are met
    • Maintains updated contracts for all clients in assigned portfolio

    We are a family business, locally owned and lead, operating across the Triangle Region of North Carolina. Established in 1979, today we employ over 200 team members in 4 locations, servicing a diversified portfolio of commercial clients. After 43+ years, we continue to operate with the same founding principles and values that have led to the growth and success that we enjoy today.

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