- Proactively communicate with the Business Line and Support Unit leadership team, including leading a rich dialogue on I.T. service performance, spend and priorities
- Analyze the regional needs ranging from strategic perspectives to service requirements. Ensure GTID understands the full spectrum of the regional requirements
- Advocate for the Business line/SUs across the GTID function, ensuring that ideas & feedback from the Business line/SUs are incorporated into GTID plans, initiatives, and activities
- Drive continuous improvement across the Enterprise, seeking opportunities to apply GTID knowledge, skills, products, and services to improve business processes and the end user experience
- Maintain a comprehensive Corporate level satisfaction and suggestion program, including formal/informal communications, surveys, and metrics
- Inform Business line/SUs leaders on the state of the region s satisfaction and feedback/suggestions to the GTID organization on how to improve the Corporate satisfaction
- Ensure effective governance throughout the enterprise project lifecycle through governance committees
- Facilitate service transition to operations for the Business line/SUs, including participation in testing activities, service negotiation tasks and other appropriate change management activities
- Facilitate the I.T. Planning & Governance by ensuring the Business line/SUs awareness and participation
- Coordinate with the Enterprise Technology Architecture team to ensure the Business line/SUs requirements are included in technology standards and product selections
- Define and sustain change management/control procedures (CAB) ITIL based which discipline the applications development process, ensuring that adjustments to client requirements are effectively rationalized
- Assist the Business line/SUs to ensure critical change management tasks are accomplished
- Coordinate with the Cybersecurity, Applications, and Infrastructure Services Management teams to provide the Business line/SUs perspectives on service contracts, operations, and improvement opportunities
- Coordinate with other groups within the GTID organization to ensure all relevant considerations are communicated to the appropriate Business line/SUs stakeholders
- Serve as the key regional technology spokesperson for the GTID function with key Business line/SUs stakeholders or external clients/partners/suppliers, as appropriate, to demonstrate best practices
- Coordinate the Business line/SUs projects and operations teams, including their pools of cross-functional business analysts
- Manage incoming demand requests; identify requirements, facilitate Steering Committee meetings, set objectives; monitor and evaluate the quality, accuracy and outcome of work
- Prepare cost-benefit analyses for projects and assist business stakeholders in prioritizing projects submitted to the Demand Management Steering Committee
- Work with stakeholders and project teams to prioritize requirements
- Fosters and demonstrates a workplace inclusive of creating opportunity, serving others, building trust, innovation and exceeding expectations
- Performs other duties and responsibilities as required.
- College degree required, preferably in Computer Science, Information Systems, Business Administration, Finance, or a related field
- A minimum of 8 years of relevant work experience
- Demonstrated experience in strategic technology planning
- Demonstrated experience in leading the prioritization of multiple strategic objectives
- Demonstrated experience with organizational change management
- Familiarity with the functioning of a program management office and governance frameworks
- Proven ability to build and maintain strong working relationships with the C-suite and represent the voice of the customer
- Responsible for staying abreast of business issues and industry trends to anticipate impacts of technology changes on the workforce and business
- Strong customer service orientation in combination with persuasive skills and diplomacy to lead change and guide decisions
- Proven analytical and problem-solving skills
- Strong familiarity with project and program management disciplines, methodologies, and processes
- Demonstrated ability to communicate clearly and concisely, both orally and in writing, and lead presentations, training courses, and effective meetings
- Ability to work both independently and as part of a team
- Demonstrated ability to manage and supervise staff and special initiatives
- Demonstrated leadership, versatility, and integrity
Business Relationship Manager - Raleigh, NC, United States - CyberOne LLC
Description
Job Description:
Chemonics International is seeking an ITBusiness Relationship Manager to serve as the primary liaison between Global Technology and Infrastructure Division (GTID) and the business. The IT Business Relationship Manager will ensure the Enterprise business objectives, requirements and constraints are clearly understood by GTID and that GTID s considerations, service performance, spend and initiatives are clearly understood by the Business Line/Corporate leadership teams. The IT Business Relationship Manager will lead or support the delivery of the full lifecycle of information technology services to the business, from strategic alignment to service selection to service delivery and support, coordinate with other GTID groups to ensure the full set of GTID services addresses the regional requirements, ensure as needed the successful delivery of the business line/ Support Unit project portfolio throughout the project lifecycle through program and project governance activities, serve as the key spokesperson on the Enterprise technology for GTID with Business Line and Support Units stakeholders and clients, partners, and suppliers. The IT Business Relationship Manager will deliver a showcase of Business Relationship Management with the corporate and business line leadership team to build brand equity as well as help client sales and delivery teams with client relationships.
Principal Duties and Responsibilities (Essential Functions)
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The qualifications listed below are representative of the required knowledge, skills, and/or abilities needed to perform the principal duties.