- Communicates consistently with Triage and\or charge RN throughout shift. Alerts them immediately if patient is in apparent distress.
- Communicates information regarding ED services available to patients and families; assists in easing mental anguish; demonstrates active listening, compassion, and family-centered care; presents and/or interprets ED procedure information to patients and their families.
- Maintains visibility to staff, offers support, and models service behaviors and concerns towards the complaint resolution process; works cooperatively with staff in a supportive way in order to troubleshoot and quickly resolve issues.
- Maintains waiting room orderly; alert housekeeping when necessary; keep coffee station organized; supply children with reading books, or crayons; alert Child Life Specialist when necessary.
- Makes constant rounds in ED waiting area and visits every patient room; responds to questions and/or problems and address concerns immediately in close collaboration with ED medical personnel; keeps open lines of communication with patients/ families while maintaining objectivity.
- Notifies hospital staff, department Director, and Administration of problems or opportunities for improvement as needed; reports unusual events regarding patient care issues on a timely manner and troubleshoots with healthcare team to find solutions. Support unplanned projects, events or special requests; utilizes idle time appropriately in the absence of Manager.
- 2-4 years Considerable experience in dealing effectively with people in stressful situations.
- Experience dealing with patients and families in a hospital setting
- Fluency in speaking and writing both English and Spanish languages required
- Ability to communicate effectively in English and Spanish both verbally and in writing.
- Associate Degree in tourism, hospitality, business or related field preferred.
- Excellent customer service experience.
- Knowledge of Medical Terminology in both languages.
- Knowledge of Patient Rights
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Patient/Guest Relation Liaison
3 weeks ago
Nicklaus Children's Health System Miami, United States Full timeDescriptionJob Summary · Responsible for interacting with Patients, Families, Physicians, Nursing Staff and other Hospital Personnel and provide assistance with services in the ED. Communicates and keeps the patient and families informed at all times during their visit and addres ...
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Customer Relations Liaison
3 weeks ago
Memorial Healthcare System Hollywood, United StatesAt Memorial, we are dedicated to improving the health, well-being and most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience. · Summary: · Serv ...
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Rehab Liaison, Jackson North Medical Center
2 days ago
Jackson Health System Miami, United States**Description** · Location: Jackson North Medical Center - Rehab · Address: 160 NW 170th St, North Miami Beach, FL 33169 · Shift: 8am to 5pm · **Position Summary**: · Rehab Liaison is a highly visable professional member of the Health care team who has 7 day a week accountability ...
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Insurance Account Representative
3 days ago
James Boruff - State Farm Agent Miami, United States**Benefits**: · - Company parties · - Competitive salary · - Free food & snacks · - Free uniforms · - Opportunity for advancement · - Paid time off · - Training & development · **ROLE DESCRIPTION**: · As an Insurance Account Representative for James Boruff Insurance and Financial ...
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Property Manager
3 days ago
Gables Professional Management Miami, United StatesResponsibilities. · Portfolio Property Manager for Condominium & Homeowners Association, assigned to several properties, to visit communities once a week, proper liaison and supervision with Association. Direct communication with Board of Directors. Enforcement of Association Doc ...
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Bed Management Coordinator Ppr, Jackson West
2 days ago
Jackson Health System Miami, United StatesMiami, FL Full-Time JW-Administrators in Charge · **Summary** · The Bed Management Coordinator works with the Hospital Flow Coordinator, Nurse Managers, Associate Nurse Managers, and Directors to ensure that each nursing unit receives patients that are appropriate for that specif ...
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Foreman/supervisor
2 days ago
MRG Glazing Contractors, Inc. Miami, United StatesMRG Glazing Contractors is a company dedicated to installation of Impact and Non-impact aluminum and glass systems, doors, windows; curtain wall, storefronts. · - _ **Applicant for this position will began on January 2024**___ · Job Summary: · The Foreman/Supervisor will organize ...
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Administrator in Charge
2 days ago
Jackson Health System Miami, United StatesMiami, FL Temporary Relief JNMC Central Staffing Office · **Summary** · The Administrator In Charge acts independently to provide crisis management, interpret policy, make timely decisions that directly impact patient care, ensure effective communication and collaboration among d ...
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Jackson Health System Miami, United StatesMiami, FL Full-Time Environmental · **Summary** · Environmental Assistant Supervisor is specialized and supervisory work with some administrative responsibilities. Incumbents are responsible for supervising the work activities. Supervises the work activities of Environmental, Ref ...
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Administrator in Charge
3 days ago
Jackson Health System Miami, United StatesMiami, FL Temporary Relief JNMC Central Staffing Office · **Summary** · The Administrator In Charge acts independently to provide crisis management, interpret policy, make timely decisions that directly impact patient care, ensure effective communication and collaboration among d ...
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Victim Witness Specialist
5 days ago
U.S. Department of Justice Miami, United StatesSummary · The United States Attorney's Office for the Southern District of Florida's (USAO-SDFL) mission is to enforce and defend the laws of the United States of America through the prosecution of criminal cases brought by the Federal government; the prosecution and defense of c ...
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Jackson Health System Miami, United States Full time**Description** · **Department: Population Health** · **Address: Various Jackson Locations** · *** · **Position Summary**: · *** · - The Population Health Specialist will work with medically complex individuals, many who may have one or more chronic disease conditions, and social ...
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Assistant Administrator 2, Full Time, M-f
2 days ago
Jackson Health System Miami, United States Full timeDepartment: Jackson Memorial Hospital - Uncompensated Care · Address: 1611 NW 12th Ave., Miami, Florida, 33136 · Shift Details: Full Time, Monday-Friday, 7:30AM-4:00PM · **Why Jackson**: · Jackson Memorial Hospital is the flagship hospital for Jackson Health System and it has bee ...
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Leadership Development Specialist Ppr
2 days ago
Jackson Health System Miami, United States**Department**: Jackson Memorial Hospital - Leadership Development · **Address**: 1611 NW 12th Ave, Miami, Florida, 33136 · **Shift details**: Full-Time, Days · **Why Jackson**: · Jackson Health System is a nationally and internationally recognized academic medical system offerin ...
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Director of Guest Services
6 days ago
Fontainebleau Florida Hotel, LLC Miami Beach, United StatesOverview: · **"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART."** · - Morris Lapidus · A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - ...
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Business Support Specialist, Primary Care
2 days ago
Jackson Health System Miami, United States**Department**: Primary Care, Clinics - JRSCH Admin General · **Address**: Jackson Memorial Hospital · - 1611 NW 12th Ave, Miami, FL 33136 · **Shift Details**:8:00 AM - 4:30 PM,** **Monday - Friday · **Why Jackson**: · Jackson Health System is a nationally and internationally rec ...
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Jackson Health System Miami, United States**Description** · **Department**: Uncompensated Care · **Address**: 1611 NW 12th Ave, Miami, FL 33136 · **Shift Details**: Full Time, Days · **Why Jackson**: · Holtz Children's Hospital at the University of Miami/Jackson Memorial Medical Center is one of the largest pediatric hos ...
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Operations Manager Waterford
5 days ago
FirstBank Florida Miami, United States**OPERATIONS SUPERVISOR** · **Job Summary**: · Operations Manager manages regional Deposits Operations and supports the Operations Director in the execution of operational priorities across the region. This role interacts with Corporate operational functions at all levels and is ...
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Beauty Advisor
3 days ago
Saks Fifth Avenue Miami, United States**Location**: MIAMI, Florida, United States · **Category**: Stores · **Job Opened**: May 14th, 2024 · **Education**: · **Job Number**: 240001RO · **Job Type**: Full Time · **Remote**: No · **job description**: · **What This Position is All About**: · The Beauty Advisor will be re ...
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Bilingual Medicaid Eligibility Advocate
1 week ago
HCA Florida Kendall Hospital Miami, United States**Schedule: Monday-Friday Day Shift, On-site**: · Introduction · Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Bilingual Medicaid Eligibility Advocate with HCA Florida Mercy Hospital you can be a part of an organization ...
Patient/Guest Relation Liaison - Miami, FL, United States - Miami Children's
Description
Job Summary
Responsible for interacting with Patients, Families, Physicians, Nursing Staff and other Hospital Personnel and provide assistance with services in the ED.
Communicates and keeps the patient and families informed at all times during their visit and address any of their expressed or unexpressed wishes.
Promotes excellent public relations for the hospital by reinforcing concern, and a desire to fill the needs of all internal and external customers with a positive image.
Job Specific Duties
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