- Morris Lapidus
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Guest Service Expert
1 day ago
Marriott International, Inc Miami, United States Full timeAdditional Information Evening Shift · Job Number · Job Category Food and Beverage & Culinary · Location Courtyard Miami Airport, 1201 NW Le Jeune Road, Miami, Florida, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Manag ...
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Guest Service Agent
4 weeks ago
Kimpton Hotels & Restaurants Miami, United States Full timeJob Snapshot · Why We're Here · We believe heartfelt, human connections make people's lives better. Especially the people who work here. · Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique ...
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Guest Services Greeter
2 weeks ago
Marriott International Miami, United StatesAdditional Information Summer Internship · Job Number · Job Category Rooms & Guest Services Operations · Location The Ritz-Carlton Key Biscayne Miami, 455 Grand Bay Drive, Miami, Florida, United States VIEW ON MAP · Schedule Part-Time · Located Remotely? N · Relocation? N · Posi ...
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Guest Service Agent
1 week ago
Hilton Miami Beach, United States Part timeOverlooking the Atlantic Ocean, the Hilton Cabana Miami Beach Resort offers direct access to the beach and the nine-mile Miami Beachwalk. Features include two ocean-view outdoor pools, poolside cabanas, and our private beach. Enjoy complimentary bike rentals and our bar with beac ...
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Guest Services Attendant
3 weeks ago
Troon Golf, L.L.C. Coral Gables, United StatesDeering Bay Yacht and Country Club is excited to announce the exceptional career opportunity of Guest Services Attendant. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service for our guests. · Key Responsibilities of th ...
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Guest Service Associate
2 weeks ago
European Wax Center Inc. Aventura, United StatesPerks & Benefits · * Medical, Dental, Vision · * Employer-Paid basic life insurance (in the amount of $50,000) · * Employer-Paid short-term and long-term disability · * Employer-Paid Wellness Reward Program (go365) · * Employee Assistance Program (EAP) · * 401(k) matching · * Pet ...
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Guest Service Expert
2 weeks ago
Marriott International Miami-Dade, United StatesAdditional Information Server, In-Room Dining and Restaurant, Free Parking, Free Meal, English Required · Job Number · Job Category Food and Beverage & Culinary · Location W Miami, 485 Brickell Avenue, Miami, Florida, United States VIEW ON MAP · Schedule Full-Time · Located Remo ...
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Guest Service Agent
2 weeks ago
Hampton Inn by Hilton Coconut Grove/Coral Gables Miami, United StatesJob Description · Job DescriptionLocation: Hotel - Miami Coconut Grove · Summary: · We are seeking a passionate and motivated Guest Service Agent/Night Auditor to join our dynamic Front Desk Team. As a Guest Service Agent/Night Auditor, you will be responsible for providing excel ...
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Guest Services Specialist
3 weeks ago
Holland & Knight LLP Miami, United States Full time· We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. · Description: · Provide professional and responsive guest services for our conference facilities department. · Key Responsibilities Include: · Act ...
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Guest Services Assistant
3 weeks ago
Miami Rescue Mission Inc Miami, United StatesJob Description · Job DescriptionWould you like to make a difference in the lives of those in the greatest of need? Imagine how it would feel to know that you have helped to transform somebody's life. · The Caring Place (@Miami Rescue Mission & Broward Outreach Centers) is a lead ...
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Guest Service Driver
1 week ago
Marriott International Miami, United StatesJob Description · POSITION SUMMARY · Transport guests to/from assigned destinations using property vehicle. Document all trips prior to the start of and at the conclusion of each trip. Park vehicle in designated location when not in use. Inspect property vehicles for damage and c ...
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Guest Service Representative
2 weeks ago
SP Plus MIAMI, United StatesUSA Parking Systems, a wholly owned subsidiary of SP+, is driven by Our Promise, "Making Every Moment Matter for a World on the Go." Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique comb ...
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Guest Services Assistant
3 weeks ago
Miami Rescue Mission Inc Miami, United StatesJob Description · Job DescriptionWould you like to make a difference in the lives of those in the greatest of need? Imagine how it would feel to know that you have helped to transform somebody's life. · The Caring Place (@Miami Rescue Mission & Broward Outreach Centers) is a lead ...
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Valet Guest Service Manager
1 week ago
Parking Management Company Miami, United States Full timeDescription · Company: Parking Management Company - PMC · Job Title: Valet Parking Guest Service Manager · Position Type: Salary · Pay: Salary + Bonus Opportunities · Unleash your leadership potential and elevate guest experiences as a Valet Guest Service Manager at PMC · Are y ...
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Guest Service
2 weeks ago
SIGOOK® - STAFFING Miami, United StatesJob Description · Job DescriptionThe Customer Service Guest Services Specialist provides customers with high quality multi-channel support and problem resolution in a manner that meets or exceeds defined department objectives and enhances the overall customer experience. · WE OFF ...
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Guest Service Expert Server
2 weeks ago
Marriott International Coconut Grove, United StatesAdditional Information Full-Time · Job Number · Job Category Food and Beverage & Culinary · Location The Ritz-Carlton Coconut Grove Miami, 3300 SW Twenty Seventh Avenue, Coconut Grove, Florida, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N ...
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Guest Service Support Expert
3 weeks ago
Marriott International Miami, United StatesJob Number · Job Category Food and Beverage & Culinary · Location Miami Airport Marriott, 1201 NW Le Jeune Road, Miami, Florida, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · Our jobs aren ...
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Guest Service Support Expert
3 weeks ago
Marriott International, Inc Miami, United States nullJob Number · Job Category Food and Beverage & Culinary · Location Miami Airport Marriott, 1201 NW Le Jeune Road, Miami, Florida, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · Our jobs aren ...
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Guest Service Specialist, Temp
2 days ago
Starboard Cruise Services Miami, United StatesThe Customer Service Guest Services Specialist provides customers with high quality multi-channel support and problem resolution in a manner that meets or exceeds defined department objectives and enhances the overall customer experience. This individual responds to guest complai ...
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Guest Services Manager
2 weeks ago
Highgate Hotels Miami Beach, United StatesCompensation Type · Yearly · Highgate Hotels · Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Fr ...
Director of Guest Services - Miami Beach, Florida, United States - Fontainebleau Florida Hotel, LLC
Description
Overview:
"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART."
A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part.
Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day.
Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach.
Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career.
Responsibilities:
Director of Guest Services is responsible to manage all aspects of Front Services including Bell persons, Door Persons, Bell dispatchers, and Guest Services Managers.
In addition, Director of Guest Services works as the on property liaison with our Valet company to ensure the scheduling and success of the valet operation is in correlation to business demands and expectations of the hotel.
Director of Front Services will ensure operations are runing optimally on a day to day basis and will adhere to all CBA guidelines.
Director of Guest Services will coordinate, direct and manage the team and all related movements everyday within the hotel operation to achieve profitability, guest satisfaction and efficiency while maintaining standards set by Fontainebleau Miami Beach assuring 100% guest satisfaction.
The Director of Guest Services will also provide overall leadership, guidance, and direction to the hotel team members as it strives to provide the highest quality in standards and services.
Examples of Duties, includes but is not limited to the following:Ensure compliance by all front office team members with Company and departmental rules policies, and procedures.
Maintain a professional appearance and demeanor at all times.
Inspect all physical aspects of the hotel's appearance to include front drive(s), pool(s), lobby(s), on a continual basis in accordance with standards establish by hotel management.
Managing budgets and financial plans and controlling expenditure.
Maintaining statistical and financial records.
Participate on the recruiting, training and monitoring of team members.
Meeting and greeting guest.
Dealing with challenges/opportunities and comments.
Addressing problems and troubleshooting.
Ensuring events run smoothly.
Supervising maintenance, supplies, renovations and furnishings.
Ensuring security is effective.
Carrying out inspections of property and services.
Ensuring compliance with licensing laws, health and safety and other statutory regulations.
Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel:Assist the other departments during peak periods or any related guest service activity.
Ensure the safety and wellbeing of our guests.
Participate in the hotels MOD program.
Qualifications:
Have a comprehensive understanding of our operating systems to include: OPERA and HotSos.
Ability to communicate all significant incidents/accidents in clear English language, utilizing excellent business writing skills.
Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact, and diplomacy to diffuse anger and collect accurate information while effectively understanding and communicating service responses.
Excellent verbal communication skills.
Due to the cyclical nature of the hospitality industry, team members may be required to varying schedules to reflect the business needs of the hotel.
Three years' experience at a prior director level preferred.
Extensive union experience required.