About Junior Dor:
Enthusiastic Housekeeping supervisor offering over 5 years of hospitality experience from Houseman to Lead Supervisor.
Hands-on team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs, seeking to apply my knowledge and education to contribute to the company’s success.
Experience
Housekeeping Supervisor January 2022 - Present
Hyatt Regency Miami Miami, Florida
- • Leader in charge of the evening housekeeping team at the Hyatt Regency Miami.
- Supervised and supported more than 40 housekeeping personnel to maximize the quality of service and performance.
- Created schedules, shift reports, and other documentation to coordinate more than 60 housekeeping needs.
- Collaborated with the front office to respond promptly to guest requests and promote a positive experience.
- Inventoried income supplies and items in stock for personnel in 605 rooms.
- Developed training programs to build performance for around 50 employees. Improve employee retention.
- Communicated with the maintenance team regarding necessary repairs discovered while performing routine service in all 605 rooms.
- Increased comprehension of pre-shift announcements among staff members by 70% by creating presentations with images to ensure the daily expectations are universally understood.
Housekeeping Supervisor October 1999 - January 2022
Break Water Hotel Miami Beach, FL
- Supervised hotel staff of 6-10 employees in housekeeping and maintenance on the job.
- Ensured exceptional guest satisfaction by working closely with the general manager and reporting customer feedback.
- Assisted manager with weekly stock and supply inventory controlling the organization of over 1000 products.
- Provided comprehensive job training to 5-10 new employees annually to guarantee consistent quality of service.
- Verified 60 completed rooms every day against standard plans to maintain consistency.
Education
Miami Dade College Miami, Florida
Bachelor of Science July 2025
Hospitality Supervision and Management
Some courses: Supervision and Management in the Hospitality Industry, Business Ethics
Miami Dade College Miami, Florida
Certificate: Business Specialist-General Business March 2022
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