- Direct and monitor daily assignments; schedule drivers and assign vehicles to ensure daily coverage of all routes
- Ensure direct and indirect daily activities of drivers are assigned and accomplished on time
- Communicate all relevant details of driving assignments to drivers to ensure proper execution
- Assist drivers with routing directions and direct them to perform special services when required
- Recommend appropriate disciplinary action, up to and including suspensions and/or discharge, for staff violations of company policies
- Respond to emergency calls, facilitate emergency response network, coordinate mechanical service repair, and assign replacement buses and drivers when there is a problem on a route
- Notify stakeholders and location personnel of all changes in route assignments, emergency situations, accidents, breakdowns, or any other event that will disrupt service
- Maintain route documentation and records (relevant contract requirements, customer information, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements
- Coordinate vehicle service and mechanical repairs with the Maintenance Supervisor to assure uninterrupted service delivery
- Maintain high compliance to dispatch standard operating procedures
- Handle customer concerns and requests for information in an expeditious and professional manner
- Escalate unresolved issues to management as appropriate
- High School graduate or equivalent
- Excellent computer skills with knowledge of Word, Excel, and Outlook; and knowledge of basic office equipment
- Demonstrated ten-key and data entry skills; with the ability to maintain accuracy and speed
- Basic clerical and math skills
- Excellent oral and written communication skills with excellent interpersonal skills
- Computer literacy, preferably in word processing and spreadsheets
- Excellent oral communication skills to respond and present professionally to callers and visitors
- Prioritization, organization, coordination, and time management skills to develop and maintain manual and computerized filing systems, coordinate and prioritize multiple tasks to meet deadlines, and apply protocols to coordinate the flow of materials and correspondence in the Department
- Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources
-
Dispatcher/customer Service Representative
1 week ago
Home Services and More, LLC- Mr. Rooter Plumbing North Branford, United States24/7 Emergency Plumbing company is looking for a Full Time Dispatcher/Customer Service Rep. · Responsibilities Include: · - Coordinate and dispatch service technicians to customer locations in a timely manner. · - Utilize strong communication skills to interact with customers and ...
-
Aircraft Dispatcher
1 week ago
Total Aerospace Services New Haven, United StatesDo you want to be a part of a team of aviation innovators who are helping change the industry landscape? · Our client is the world's leader in portable ex-vivo perfusion and assessment of donor organs for transplantation. The company was founded to address the need for more and b ...
-
Dispatcher
3 days ago
United Concrete Products Wallingford, United States**Summary** · **What You'll Do** · **Essential Duties/Responsibilities**: · - Familiarity with oversized loads and permitting · - Communicate with employees to ensure smooth delivery and pick-up for customers · - Utilize timeclock reports and truck GPS to monitor delivery times a ...
-
Dispatcher
1 week ago
Connecticut Transportation Solutions Waterbury, United StatesAt Connecticut Transportation Solutions, LLC. We are proud to pay for experience and performance. The hourly range for this position is $19.00 to $22.00. · **Company Summary**: · Designed with special needs in mind, Connecticut Transportation Systems (CTS) serves all territories ...
-
Transportation Dispatcher
4 days ago
Amaral Bus Co., Inc. Westport, United States Full timeAmaral Bus Co., Inc. is a fast growing, local, family owned company looking for a reliable, self motivated and positive Administrative Assistant to perform a variety of administrative and clerical tasks as well as assist with dispatching duties in a fast paced office environment. ...
-
Technical Dispatcher
2 weeks ago
Skyline Solutions Peconic, NY, United States Freelance**For our renowned client in Peconic, NY, we are looking for a technical dispatcher (m/f/d).** · **As an employee (m/f/d), we offer you:** · - No changing assignments, you will remain with our client permanently · - A permanent employment in full-time · - A future-oriented workpl ...
-
Dispatcher/service Coordinator
3 days ago
Flagship Networks Shelton, United States**Dispatcher/Service Coordinator** · **Responsibilities include**: · - Manage prioritizing and dispatching engineers for client service requests · - Assist in management of all client communications · - Manage maintenance program scheduling and compliance · - Manage vendor traini ...
-
2nd Shift Dispatcher
1 day ago
DATTCO New Britain, United StatesDATTCO has a full-time opening for a Dispatcher in our Coach & Tour Division. This is a 2nd shift position working from 4 PM to Midnight, Saturday through Wednesday. · DATTCO Offers: · - Family-oriented culture & team environment · - Promotion opportunities - we promote from with ...
-
Police Emergency Dispatcher
2 days ago
Town of Cheshire, CT Cheshire, United States**CHESHIRE POLICE DEPARTMENT** · **Police Emergency Dispatcher** · **Job Description and Environment**: · The Town of Cheshire is ranked among the top small towns by Money Magazine and Connecticut Magazine. Cheshire has been selected by **Money Magazine** as one of the 50 best pl ...
-
Care Logistics Ems Dispatcher
1 week ago
Hartford HealthCare Corp. Newington, United States**Description** · **Job Schedule**: Part Time · **Standard Hours**: 36 · **Job Shift**: Shift 3 · **Shift Details**: 7a-7a ems dispatcher · Work where **every moment** matters. · Every day, over 38,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in ...
-
A. Duie Pyle, Inc Bridgeport, United StatesA family-owned business since 1924, A. Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast. Supported by our vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, we have t ...
-
Infinity Systems Falkner, United StatesFalkner is looking for a Dispatcher in the Late Dispatch department (m/f/d) at our location in Düsseldorf. · Type of employment: Full-time · Working hours: Hours per week · For over 30 years, we have been writing hero stories. Do you want to be a part of it? · Take the leap and a ...
-
Construction Office-dispatch-bookkeeper
1 week ago
Asphalt Supply of Long Island East Setauket, United StatesAnswer phones, weigh trucks, driver tickets signed, speak to plant manager for trucks to be loaded. Some book keeping skills helpful. Quickbooks, Excel, Word experience helpful. · **Job Types**: Full-time, Part-time · Pay: $ $22.00 per hour · Schedule: · - 8 hour shift · - Monday ...
-
Dispatcher (m/f/d)
1 week ago
Quantum Ventures Cromwell, United StatesSIEVERT is looking for a DISPATCHER (M/F/D) for our location in Stockstadt am Main. · We are an international provider of sustainable premium quality building materials and intelligent logistics solutions. As a medium-sized family-owned company, we have over 1,700 employees at ar ...
-
Dispatcher for Long-Distance Traffic
2 weeks ago
Terra Wallingford Center, CT, United States Freelance**Your advantage with us**: · - Family-owned company with flat hierarchies · - Secure job with attractive bonus system and retirement benefits · - Annual bonus payment · - Corporate benefits (employee offers) · - Training by experienced colleagues · - Independent work in a perman ...
-
Automotive Dispatcher
1 week ago
BMW of North Haven North Haven, United StatesJob Description · Job DescriptionSummary · Plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. · Essential Duties · Implements and maintains an ...
-
Horizon Ventures Derby, United States"ARE YOU UP FOR NEW CHALLENGES? DO YOU ENJOY WORKING IN A TEAM? IS CUSTOMER SERVICE IMPORTANT TO YOU? THEN YOU'VE COME TO THE RIGHT PLACE. Sander Logistics is a medium-sized, family-owned logistics company with locations in Hamburg, Itzehoe, Rostock, Halle (Saale), and Moosburg n ...
-
Dispatcher
6 days ago
D2B Groups Bridgeport, United StatesWe are currently seeking a skilled and organized Dispatcher to join our team. As a Dispatcher, you will play a key role in coordinating the schedules and activities of our field technicians. Your duties will include receiving service requests, assigning technicians to jobs, and m ...
-
Dispatcher
1 week ago
Dattco, Inc. New Britain, United StatesWork with supervisors to ensure on-time departure of all vehicles Check-in drivers as they report to work including reviewing uniforms and providing work tickets Providing information regarding Coach & Tour Division operations to customers and other Dispatcher, Dispatch, Operatio ...
-
Dispatcher
1 week ago
CRH plc New Britain, United StatesJob ID: Tilcon Connecticut Inc., a CRH company, has played a vital role in building infrastructure around our state, serving the market from 23 locations throughout Connecticut. As a leading supplier of quality crushed stone, hot mix asphalt, Dispatcher, Dispatch, Customer Servic ...
Dispatcher - Branford, United States - Zūm Services
Description
Zūm has reimagined student transportation, the nation's largest mass transit system. Our integrated end-to-end cloud-based platform provides a modern service for school districts purpose-built around the needs of kids and the expectations of their families. Zūm provides one seamless, real-time interface for parents, drivers, schools, districts, administrators, and operators, to transport children safely and with increased visibility and personalized care. Our multi-sized vehicle approach includes an electric vehicle-first commitment, reduces student commute times by up to 20%, and coupled with our marketplace, delivers added fleet efficiency and optimization. We have been driving the industry forward since 2015, and with more than 8 million miles completed to date, we are leading a new era of safe, reliable, efficient, and sustainable transportation.Responsibilities:
Zum Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
