Care Logistics Ems Dispatcher - Newington, United States - Hartford HealthCare Corp.

Mark Lane

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Mark Lane

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Description

Description

Job Schedule:
Part Time


Standard Hours: 36


Job Shift:
Shift 3


Shift Details: 7a-7a ems dispatcher

Work where
every moment matters.


Every day, over 38,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here.

We invite you to become part of Connecticut's most comprehensive healthcare network.


The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.

With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.


Department Description:


The Hartford HealthCare Care Logistics Center (CLC) is newly-formed Hartford HealthCare entity that manages patient throughput and placement at all of our acute-care hospitals.

Supported by world-class communications and analytics technology and through our innovative partnership with GE Health, the CLC handles all questions about bed availability, transfers, etc., at our hospitals.

The center strives to get every patient to the right place for the right care at the right time - and with the right team.

Staffed by registered nurses 24/7, the CLC is a powerful new resource for coordinating care at Hartford HealthCare.


Position Summary:


The Care Logistics Center EMS (Emergency Medical Services) Dispatcher is responsible for the prompt notification and activation of EMS agencies for emergent and non-emergent transportation to and from HHC facilities.

The position is responsible for facilitating continuous throughput of patients from all points of entry within the Hartford HealthCare system by utilizing effective verbal communication, reviewing technology that supports patient placement activities, and swift clinical decision making.

The EMS Dispatcher will work directly with Bed and Case Managers across the system and is the liaison between EMS agencies and the Bed and Case Managers.

The position applies clinical and industry knowledge for the appropriate activation and tracking of EMS resources. This position reports to the Manager of Bed Management and the System Director for EMS Network Development.


Position Responsibilities:


  • Patient Throughput
  • Receives, interprets, intercepts and processes all emergent and nonemergent transfers into and out of the Hartford HealthCare System that requires response of an ambulance or service performed by an EMS agency.
  • Establishes priority of multiple EMS requests and assigns agencies in order of availability.
  • Communicates with EMS agencies within the Hartford HealthCare System to receive and communicate information, keeping track of EMS locations and demands on each service.
  • Records variety of information compiled during a shift and logs follow up to be done when necessary. This includes time stamps, data queries, transfer delays, and more.
  • Increase effective bed capacity by identifying barriers in bed assignment processes and collaborate with bed and case managers in the resolution of these issues.
  • Documents and reports on timeliness of patient placement activities and issues of concern related to efficient throughput.
  • Provides necessary education to the clinical workforce on the use of the electronic patient placement system.
  • Develop effective relationships with EVS and Transport staff to support efforts to enhance patient flow and bed management.
  • Ensures that the desired clinical outcomes are achieved through cost effective and efficient processes.
  • Achieve seamless delivery of services by appropriately involving colleagues, physicians, nurses and other staff to ensure commitment, communication and crossfunctional linkage.
  • Work alongside physicians and clinical leadership in the communication of clinical issues that arise related to patient placement/flow.
  • Ensures successful and consistent execution of Hartford HealthCare and individual hospital's policies and procedures.
  • Articulates organizational vision and utilizes resources to ensure staff commitment to organization objectives.
  • Provides leadership and accomplishing objectives through innovation.
  • Organizational Objectives
  • Implements and monitors clinically and fiscally responsive organizational philosophies, goals, and objectives to address specific issues and support throughput efforts.
  • Ensures that continuous performance improvement forms a basis for efficient patient throughput.
  • Ensures that all clinical services work in synergy within the organization to support efficient delivery of care.
  • Communicates and ensures adherence to practices and procedures that are consistent with individual hospital and organizational policies and strategies.
  • Provides v

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