Technical Support Specialist - Aurora, United States - Vero Networks

Vero Networks Aurora, United States

2 weeks ago

Description

Job Description

Vero was founded in Colorado in 2022 to build fiber networks for underserved schools. Since that time, we have grown to serve over 50 school districts throughout the US and have expanded our focus to serve the broader community including both residential and business customers. We now have multiple fiber networks supporting communities across Colorado and we are making plans for more in 2023.

As a Technical Support Specialist you are the face of our company and make the first impression on our customers. This is a fast-paced role that requires a shift in focus multiple times per hour and prioritization of work on the fly. The Technical Support team handles all incoming tasks such as technical support and dispatch requests, resource coordination and interdepartmental communication. As a Technical Support Specialist, your primary function is to respond to customer requests and systems alerts. You will provide day-to-day support to ensure incidents and customer requests are managed in accordance with quality standards and the goals of the company are achieved.

The Technical Support role will consist of:

Actively logged in and available to answer all incoming calls from customers with the ability to identify, troubleshoot and resolve their issues.
Monitoring inbound emails from customers and automated systems. Create/manage incident and service request in the ticketing system.
Performing troubleshooting, fault identification and executing a resolution or a workaround to reestablish services as quickly as possible.
Coordinating maintenance and repairs with field support, network engineers, and vendors.
Providing regular notifications to customers on network outages and/or upgrades.
Documenting all processes and outages through the internal ticketing systems.

Requirements:

Experience working 2-3 years in a technical support role
High School diploma or GED
Prior experience of Fiber/Wireless/Voice Internet Service Provider support preferred.
Successful training or certification in Cisco, Cambien, Calix and Juniper.
Prior experience in LTE, Point-to-point radio systems preferred.
Working knowledge of network technologies and components such as switches, routers, and firewalls and RF technologies such as LTE, wireless radios, Wi-Fi, etc.
Understanding of the essentials of data and signal flow through a network.
Understanding of support tools, techniques, and how technology is used to provide wireless and fiber internet services.
Experience with telnet, RDP, traceroute, Ping and other network troubleshooting methods.
Excellent communication skills (written and verbal) and interpersonal skills such as telephone support skills, active listening and customer-care.
Ability to organize and prioritize work and adapt to changes quickly.
Self -guided approach to learning and gaining knowledge in addition to company provided training.
Self-motivated with the ability to work in a fast paced, team-based environment.
Ability to effectively solve problems or escalate issues as needed.

What we offer:

Paid Parental Leave
Paid Life Insurance
Paid Short Term and Long Term Disability
Paid Time Off
Paid Holidays
3 Medical plans to choose from
Vision and Dental Plans
Simple IRA with Match
Pay DOE $18/hr - $22/hr

Cr61kmyD5Z

Recovery Support Specialist

1 week ago

Association for Individual Development (AID) Aurora, United States

Recovery Support Specialist - Mobile Crisis Response Team · Since 1961, The Association for Individual Development (AID) has served individuals with developmental, intellectual, physical and/or mental health challenges, those who have suffered a trauma, and those at risk. As a no ...
Hme Support Specialist

4 days ago

Reliable Medical Supply Aurora, United States

We are currently looking for a dedicated and knowledgeable HME (Home Medical Equipment) Support Specialist to join our team. As an HME Support Specialist, you will play a vital role in providing comprehensive support to our customers and healthcare professionals who utilize our h ...
Operation Support Specialist

6 days ago

H+K International, Inc. Aurora, United States

Job Summary: · **Responsibilities**: · Manage office and facility operations. · Oversee the maintenance and replacement of operational equipment. · Report to the Operations Manager and perform a variety of administrative support tasks. · Manage day-to-day operations. · Assisting ...
IT Support Specialist

1 week ago

Breakthru Beverage Group Commerce, United States

Overview: · **Responsibilities**: · - Provide administration, maintenance and troubleshooting of ipads, desktops, laptops, servers, and other technological equipment. · - Coordinates additions, moves, upgrades (hardware and software) for facility users. · - Administrative respons ...
Client Support Specialist

1 week ago

Enki Health Services, Inc. Commerce, United States

The following statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all duties and responsibilities required of personnel so classified._ · **Position Summary**:The Client Support Specialist ...
Application Support Specialist

1 week ago

CJ Foodville USA Commerce, United States

**JOB TITLE**: · Application Support Specialist · **REPORTS TO**: · Marketing Manager · **Job Type** · Exempt, Full Time · **DEPARTMENT**: · Marketing Department · **LOCATION**: · Commerce, CA 90040 · **SUMMARY** · **JOB DUTIES **(include but are not limited to the following) · - ...
Deskside Support Specialist

5 days ago

El Super Commerce, United States

**Deskside Support Specialist (Onsite)** · **Chedraui USA Store Support Center - Commerce, CA** · ***: · The **Deskside Support Specialist** is responsible for on-site technical support to end-users within the organization. This role plays a crucial part in ensuring that employee ...
Technical Support Specialist

2 days ago

FareHarbor Denver, United States

**About FareHarbor** · At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more) t ...
Technical Support Specialist

2 days ago

FareHarbor Denver, United States

**About FareHarbor** · At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more) t ...
Technical Support Specialist

2 days ago

FareHarbor Denver, United States

**About FareHarbor** · At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more) t ...
Technical Support Specialist

2 days ago

FareHarbor Denver, United States

**About FareHarbor** · At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more) t ...
Recovery Support Specialist

2 weeks ago

Recovery Centers of America Westminster, United States

**Recovery Centers of America at Westminster is currently looking for Recovery Support Specialists to join our team.** · **Schedules**: · - 1st shift: 730AM - 4PM · - 2nd shift: 3:30PM - 12AM · - 3rd shift: 11:30PM - 8AM · **Summary**: · - Monitor patient activities, provides sec ...
Specialist and support staff

21 hours ago

Aurora Solutions Greenwood, PA, United States Freelance

We are currently looking for several skilled and support staff (m/f/d) for our residential group 14 with daily structure in Gaildorf, Greenwood, PA. The position is part-time to full-time (50%-100%). · At Sonnenhof, we assist individuals with support needs. Our goal is to support ...
Parent Partner/peer Support Specialist

1 week ago

Enki Health Services, Inc. Commerce, United States

The following statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all duties and responsibilities required of personnel so classified._ · **Position Summary**: · The Parent Partner (Peer S ...
Peer Partner/peer Support Specialist

1 week ago

Enki Health Services, Inc. Commerce, United States

The following statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all duties and responsibilities required of personnel so classified._ · **Position Summary**: · The Peer Partner provides ...
Peer Partner/peer Support Specialist

2 weeks ago

Enki Health Services, Inc. Commerce, United States

The following statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all duties and responsibilities required of personnel so classified._ · **Position Summary**: · The Peer Partner provides ...
Parent Partner/peer Support Specialist

2 weeks ago

Enki Health Services, Inc. Commerce, United States

The following statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all duties and responsibilities required of personnel so classified._ · **Position Summary**: · The Parent Partner provide ...
Customer Support Specialist

2 weeks ago

Addison Group Aurora, United States

Job Description · Job DescriptionHYBRID Customer Support Specialist opportunity Global healthcare organization is seeking experienced Customer Service professional with passion for providing white glove service. Role requires minimum 2 years experience B2B customer service within ...
IIT Support Specialist

2 weeks ago

HCA Healthcare Aurora, United States Full time

Description · Hourly Wage Estimate: / hour · Learn more about the benefits offered for this job. · The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many ye ...
Information Systems Support Specialist

2 weeks ago

Davies Claims North America Lakewood Ranch, United States

**About Us** · At Davies, we get it... you are not just looking for a job, you are looking to build a life and a career. We believe in our people and realize that our success is a direct result of creating a learning atmosphere, leadership opportunities, and promoting from within ...