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    Field Service Systems/Applications Engineer - San Jose, United States - Bruker

    Bruker
    Bruker San Jose, United States

    3 weeks ago

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    Description
    Field Service Systems/Applications Engineer

    Job Locations

    US-CA-San Jose


    ID
    # of Openings

    1

    Job Function

    Service

    Overview


    As one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development.

    All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life.

    We've been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 6,000 employees are working on this permanent challenge, at over 70 locations on all continents.
    Responsibilities


    SUMMARY OF RESPONSIBILITIES:


    The Field Service, System, and Applications position within the service organization is an ambassador of Bruker Nano Surfaces and Metrology Division.

    Bruker Nano Surfaces and Metrology manufactures the world's leading Atomic Forces Microscopes, Cryo Dry Cleaning systems, Stylus profilers, X-Ray Metrology (XRR, XRD, XRF, XRI, TXRF), Mask Repair, and non-contact 3D optical microscope instrumentation.

    This technical role is responsible for customer direct post-sale instrumentation and application support including: installation, basic user and application training, instrument diagnostics/fix, and post-sale developed applications support.

    Individual must be customer focused with strong industry background and technical experience capable of independent judgement that enables our customers to maintain their instrument at peak performance and maximize productivity for their intended use case.


    ESSENTIAL FUNCTIONS:
    Install and qualify Bruker Nano Surfaces and Metrology instruments, upgrades, and/or accessories including but not limited to:

    Unpack and setup metrology equipment and instrumentation and interconnection of sub-components and assemblies.
    Independently troubleshoot and overcome a wide range of start-up issues using creative solutions to ensure the objectives are met.
    Qualification of the instrument and accessories using standard customer samples.
    Work directly with customers to diagnose Bruker instrument issues including but not limited to:


    Diagnose, research, experiment, test, develop, optimize, communicate, and execute the most efficient solution plan for complex electro mechanical hardware/software instrument issues with minimal guidance or documentation.

    Form and drive team of senior internal and external personnel when complex issue is outside of own area of expertise using engineering problem solving methods (8D, 5 Why's, Ishikawa diagrams, etc.)
    Create and maintain record of activity in support database

    Preventative maintenance on Bruker Nano Surfaces and Metrology instruments which can include but not limited to:

    Basic maintenance and calibration of instrument and accessories
    Re-certification of instrument using both Bruker and customer samples.

    Empower customers to optimize performance of their Bruker Nano Surfaces and Metrology instruments through support and instruction including but not limited to:

    Teaching Theory of operation and training new users on instrument operation
    Demonstration of instrument ability on Bruker or customer samples, applying professional experience, judgement and industry statistical practices to enable new applications

    Provide post-sale user and application training and support samples leveraging industry experience and soft skills to fully enable customers on the instrument.

    Work with customer on in depth application needs and locate potential new applications. Autonomously work with the factories to develop these solutions.
    Establish and enhance customer relations and drive additional Bruker business including service producs.


    ENVIRONMENTAL REQUIREMENTS:
    Travel both domestically and internationally for both training and customer support as needed
    Able to work in Government sites, Semiconductor cleanroom, production floor, & laboratory environments
    Must have & maintain valid driver's license

    KNOWLEDGE, SKILLS, AND ABILITIES:
    Customer focused, passionate about science and technology, and passionate to enable customers with Bruker technology. Basic understanding of semiconductor processing and the integral role the metrology equipment plays within the process. Proven understanding of engineering problem solving methods, statistical process control, and Gauge repeatability and reproducibility calculations.

    Proven experience of analytical capability, theoretical understanding of physics, working knowledge of electronics, mechanics, control systems, computers, networking, and common tooling such as oscilloscope, multi-meter, etc..

    to be an effective independent problem solver of complex system, product user, and/or application issues.

    Proven experience, independent judgment and discretion necessary to install, qualify and be a trainer and technical resource that empowers our customers in the use of complex electro-mechanical instrumentation.

    Proven experience to independently provide clear, logical, and effective communication. Proven experience to develop, communicate, implement, and execute assigned project including achieving required deliverables on time.
    Qualifications

    Minimum of doctorate degree, PhD, in scientific or engineering field from accredited university or college, or master's degree in scientific or engineering field from accredited university or college with 3 year relevant experience, or bachelor's degree in scientific or engineering field from accredited university or college with 5 year relevant experience
    At Bruker, base salary is part of our total compensation.

    The estimated hourly base salary range for this full-time position is between $50 and $60 and provides an opportunity to progress as you grow and develop within a role.

    The base salary for the role will depend on a several job-related factors, including, but not limited to education, training, experience, the geographic location of the successful candidate, skills, competencies, job-related knowledge and travel requirements for this position.

    Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time and holidays, and more.

    Bruker is an equal-opportunity employer.

    We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

    Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.

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