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    Applications Systems Engineer II - San Jose, United States - First Tech Federal Credit Union

    First Tech Federal Credit Union
    First Tech Federal Credit Union San Jose, United States

    16 hours ago

    Default job background
    Description

    The Applications Systems Engineer II, coordinates and ensures the successful implementation and support of applications, with a focus on Pega, proactively identifying and troubleshooting performance issues and functionality gaps.

    Here's what you can expect from the job and what you need to be successful:

    Job Duties

    Implement, perform maintenance activities and support applications to optimize system performance and functionality
    Handle and resolve user issues, troubleshoot applications in collaboration with support groups and assist in performing root cause analysis to identify solutions
    Handle escalated user issues, as required
    Administer testing and security controls based on infrastructure and application requirements, technical specifications and/or change control requests
    Monitor and analyze IT metrics and use data to make process improvement recommendations, and implement as appropriate
    Lead in and execute in the design, development, review and maintenance of clear and easily understood application and process documentation consistent with department standards
    Provide day-to-day support for Pega applications, including troubleshooting and issue resolution
    Monitor system performance, identify areas for improvement and provide recommendations as appropriate
    Participate in on-call rotation to provide ad-hoc support outside of regular business hours to respond to and meet after-hours SLAs
    Maintain knowledge of, and implement, the latest Pega developments and best practices in day to day job duties
    Essential Skills

    Minimum 3 years' experience in IT administration; support of on-premise and/or cloud-based services and applications
    Minimum 1 year experience with Pega platform
    Experience in managing and troubleshooting financial services applications and batch services
    Experience with web-based and/or middleware applications administration, management and support is preferred
    Familiarity with ITIL and release management concepts is preferred
    Ability to perform root cause analysis and network performance tuning
    Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines
    Ability to effectively collaborate with multiple business units, leadership and vendors to achieve organizational goals
    Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences
    Strong analytical and problem solving skills; ability to resolve complex issues with minimal direction
    Ability to foster strong relationships with internal and external stakeholders
    Proficiency with RDMS - MS SQL / Oracle is preferred
    Familiarity with SCRUM as a development method for Agile is preferred
    Working knowledge of Microsoft Office Suite
    Experience with successfully troubleshooting and tuning performance in Pega
    Ability to work independently and collaboratively in a fast-paced environment

    Minimum Education:

    Bachelor's degree in Information Technology or related fields is preferred, or equivalent work experience
    Certification/License

    :

    Pega/ITIL certification preferred
    Location:

    Hillsboro, OR 97124 | San Jose, CA95134 | Rocklin, CA95765 (HYBRID)

    Target Compensation in Hillsboro, OR:

    $99k - $116k annually + annual bonus

    Target Compensation inRocklin, CA 95765:

    $108k - $128k annually + annual bonus

    Target Compensation in San Jose, CA 95134:

    $128k - $140k annually + annual bonus

    Benefits options include:

    Traditional medical, dental, and vision coverage
    401K matching up to 5% per pay period
    Accrue up to 17 days of Paid Time Off your first year of employment
    11 paid federal holidays
    Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)
    What makes First Tech different? Click

    to learn more

    First Tech is not currently offering Visa transfer/ sponsorship for this position

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