- Serves as primary point of contact and accountability for successful delivery of services
- Manages onsite delivery team, 3rd party resources and works directly with various levels of all organizations
- Oversee project kick-off, status reporting, deliverable review/acceptance and project closeout
- Approve and oversee schedule and project plan to meet project and capacity requirements
- Escalation point and assist with resolution of issues and risks along with any associated mitigation plan
- Facilitates change management as needed
- Monitors budget and invoicing
- Strong performance monitoring (project and employees), process governance (client and internal) and capacity planning will drive success in this position
- Communication and organization are keys to being a top performer
- Must be able to lead, problem solve and persevere in a fast-moving environment
- Dedication to building value for our client, our employees and our organization are essential
- Patch Management: Oversee the patching and updating of software, operating systems, and firmware to maintain security and stability.
- Vendor Management: Manage relationships with IT vendors, service providers, and technology partners to ensure service level agreements (SLAs) are met and contracts are optimized
- Budget Management: Develop and manage project budget, track expenditures, and control costs effectively.
- Documentation: Oversees uploading of all documentation to client MS Teams SharePoint site
- IT Policies and Procedures: Establish and enforce policies, procedures, and best practices to ensure compliance and standardization across the organization.
- Continuous Improvement: Identify opportunities for process improvement, automation, and optimization.
- Team Leadership: Lead and mentor operations teams, promoting a culture of collaboration, accountability, and professional development.
- Possess strong leadership and communication skills, a deep understanding of project and team management.
- 5 plus years of operation or project management experience
- Prolonged periods sitting at a desk and working on the computer.
- Occasional walking between facilities.
- Occasional lifting, pushing, pulling up to 15 lbs
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Technical Operations Manager
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Total Quality Logistics, Inc. Cincinnati, United StatesAbout the role: · As a Legal Operations Manager for TQL, you will work closely with the Legal Team and business stakeholders to refine processes, manage data, and produce actionable reporting. You will oversee the day-to-day operation of this team, including maintaining the Legal ...
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Regional Operations Manager
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Service Operations Manager
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Telsa Motors, Inc Cincinnati, United StatesService Operations Manager Job CategoryVehicle Service LocationBlue Ash, Ohio Req. ID221283 Job TypeFull-time Tesla participates in the E-Verify Program What to Expect The Service Operations Manager is strategic, has strong leadership skills and is hungry to dive into critical ch ...
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Regional Operations Manager
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Schill Landscaping & Lawn Care Services, LLC Cincinnati, United StatesA Regional Operations Manager is a key leadership position responsible for the achievement of their assigned region's overall performance, including financial success. A Regional Operations Manager will help us fulfill our core purpose of "Deliver Extraordinary Experiences" and w ...
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business operations manager
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Insights Training Group Cincinnati, United StatesWe have an exciting new job opportunity for you at the Cincinnati Job Corps Center We are currently seeking energetic, talented applicants At Insights Training Group LLC, we see every day as a chance to create a positive impact. We lead through our values centered on inclusivity, ...
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Field Operations Manager
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Gladus LLC Cincinnati, United StatesJob Description · Job Description · We are actively hiring, as the company keeps growing Field and Technical services supplier for B2B sector of vending, POS solutions and coin operated machines is looking for a Field Operations Manager to bolster and support day to day operati ...
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Service Operations Manager
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Service Operations Manager
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Financial Services IT Operations Manager - Cincinnati, United States - Encore Technologies
Description
Financial Service IT Operations Manager
Job Responsibilities
Qualifications
Physical Requirements:
Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.