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    Account Operations Manager - Cincinnati, United States - Emcor Inc

    Emcor Inc
    Emcor Inc Cincinnati, United States

    4 weeks ago

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    Description
    About Us:

    EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of commercial space across the United States. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and education sectors.

    Job Title: Account Operations Manager

    Job Summary:

    Responsible for the process management and daily operational work order processing for the account. Provide leadership to Facility Coordinators and works alongside the Account Manager and Facilities Manager to maneuver the account both strategically and tactically. Ensure process and procedures are established and understood within the account team and by the customer.

    Essential Duties and Responsibilities:
    • Portfolio Management: Manage and update all systems and services related to active or inactive facilities on a continued and frequent basis
    • Lead, coach, and mentor assigned Facility Coordinators in order to drive growth and development; Cross-functionally lead and partner with members of the account team, procurement, finance, HR, and the EMCOR Field Organization (dedicated and nondedicated) in order to accomplish account objectives
    • Process Improvement: Identify areas for continuous improvement across all aspects of the account and implement new processes and/or technology as needed
    • Managed Services Management: Oversee vendor performance and service delivery of landscape, snow removal, pest control, fire protection, and subcontracted HVAC services across the account
    • Relationship Management: Engage in active communication with Customer Project Team, Customer VP / Director, EMCOR Account Team and the EMCOR Field Organization
    • Special Project Management: Lead, coordinate and facilitate all special customer projects or events including but not limited to catastrophe-relief and accreditation requirements
    • Identify any safety-related issues and report to Account Manager and Facility Manager immediately
    Qualifications:
    • BA Degree Preferred
    • 3-5 years in Facility Management
    • Ability to read and interpret documents such as safety rules, operating maintenance instructions and procedure manuals. Ability to write routine reports and correspond accordingly. Ability to speak effectively before groups of customers or employees of an organization
    • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumferences, and volume. Ability to apply concepts of basic algebra and geometry
    • Microsoft Excel, and the ability to learn to navigate a CMMS system
    • Strong Organization and Analytical Skills
    • Flexibility – able to react and perform in a changing environment
    • Adaptability – able to work within the confines of our customer
    • Leadership – able to effectively lead and manage others
    Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.

    EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process – it is probably fraudulent.

    We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
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