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    Application Support Manager/IT Operations Manager - Cincinnati, United States - Extendinfosys

    Extendinfosys
    Extendinfosys Cincinnati, United States

    3 weeks ago

    Default job background
    Description

    Job Title:
    Application Support Manager/IT Operations Manager


    Location:
    Cincinnati, OH (Day 1 onsite)


    Duration:
    C2C

    Experience level :

    8+

    Job Description

    Day 1 onsite @ Cincinnati
    10+ years of solid experience in executing and managing application support

    Must have experience in technologies, preferably hands-on; if not, a thorough understanding of technologies to drive teams and complex issues.

    Technologies such as JAVA, AWS, etc... Ability to troubleshoot and triage production issues or guide the team timely.
    Strong understanding of ITIL concepts such as incident management, problem, change, and release management, preferably an ITIL certification.
    Excellent business acumen to judge and prioritize the issues and drives the resolution to mitigate the business impact
    Ability to drive production issue calls with technical and non-technical teams and drive resolution timely aligning to SLAs
    Excellent communication skills with an ability to clearly articulate and communicate complex technical issues in simple business-friendly language. Ability to interact with senior leadership and present the high business impact issues
    Experience driving outcomes through cross-functional teams

    Good working experience or understanding of development methodologies such as agile and scrum; Ability to attend scrum calls and priority production fixes and drive the testing and release efforts.

    Ability to prioritize high-impacting production issues and work with the relevant IT stakeholders to develop a fix and implement it into production
    Prior experience with coordinating IT stakeholders, such as NOC teams, upstream & downstream teams, infrastructure teams, cloud teams, development/engineering teams, and change/release management teams
    Prior experience with developing and presenting support metrics, issues trends, and queue management
    Should have an eye for continuous improvements both from support processes and system improvements perspective

    Thanks & Regards

    Anoop Tiwari

    Extend Information Systems


    Cell:

    Email:
    Address: 44258 Mercure Circle, UNIT 102 A, Sterling VA, USA 20166


    Web:
    #J-18808-Ljbffr
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