Enterprise Monitoring Analyst - Denver, United States - CACI International

CACI International Denver, United States

3 weeks ago

Description

Enterprise Monitoring AnalystJob Category:
Information Technology

Time Type:
Full timeMinimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type:
RegularPercentage of

Travel Required:
NoneType of Travel: None

Anticipated Posting End: 9/2/2024The Enterprise Monitoring Analyst supports the Customer by providing on-site technical expertise to monitor, review, and manage Enterprise services.

This includes ensuring the timely exchange of situational awareness information, based on the correlation of alerts, network incidents, and maintenance activities.

Enterprise Analysts will monitor system alerts via configured dashboards filtered based on operational agreements and customer guidelines.

The proactive nature of this position demands an experienced professional with operational experience in monitoring alerts and the performance of resources that support critical operations.

Work hours will be permanently assigned based on operational requirements:

Work hours tobe assigned:Panama (2 on, 2 off, 3 on, 2 off, 2 on, 3 off)

Shift work - 12 hour shifts or
Position Responsibilities:+ Maintains system awareness, collaborating with the Integrated Service Center (ISC) Enterprise COMM NOC, external agencies/customers, and field units+ Provides Situational Awareness support to the Customer, to include updating reports, passing down documentation and master station logs, monitoring chat rooms, and communicating ongoing impacts to service operations+ Leverages Enterprise Management tools and analytics to correlate service impacts, service availability, service capability, Service Level Agreements (SLA) conformance, and other service-related trends+ Proactively monitors dashboards providing awareness of high priority alerts impacting Mission/Business/Enterprise critical services+ Supports the Government with Situational Awareness local system events and correlates impacts to Enterprise Operations Squadron managed and monitored systems+ Provides operational coordination for network Event and Incident Management functions+ Prepares daily network availability briefings, charts, and reports for the Customer to provide to Government leadership+ Supports the Government by performing daily ad hoc tasking from the Customer?+ Generates Situational Awareness notification via various messaging systems for distribution to customers+ Provides technical assistance, when requested, by the Customer in support of defined duties+ Provides, data collection, and other support to the After Action Report process+ Integrates ITIL 4 best practices into existing documentation, provides process improvement recommendations, and assists in maintaining governance documentation+ Demonstrates an understanding of LAN/WAN network services, and Carrier Ethernet+ Responsible for collection of incident information through customer conversation, and self-service support tools.+ Conducts initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure components.+ Engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility by routing incidents, as necessary, to product line, application, or system support specialists.+ Executes against established Service Level Agreements (SLA).

Alerts management to recurring problems and patterns of problems
Required Qualifications: An Active TS/SCI Clearance with Polygraph At least 5 years' experience maintaining IT infrastructure and services in the Ecosystem, or equivalent Working knowledge of ITIL 4 lexicon and framework Excellent written and verbal communications skills Excellent customer service skills Proficient writing skills Must be able to review technical documentation and summaries information for executive level review Working knowledge of network operations and IT services
Required Certifications OR must obtain within 90 days· Security or any DoD 8140 IAT certification

Desired Qualifications:+ Proficient in word processing, spreadsheets, and desktop applications+ Strong communication and interpersonal skills+ Strong logic and analytical skills+ Strong customer service skills and experience+ Excellent oral and written communication skills+ Proven ability to multi-task and prioritize, with an attention to detail, in a fast-paced environment+ Excellent organizational skills+ Basic knowledge of ServiceNow, Windows Desktops, and other IT Service Management (ITSM)

SystemsBITS3allspark
Company Overview:CACI is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range :

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.

Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families.

At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Learn more here )

The proposed salary range for this position is:
$51, ,200 USD

Monitoring & Triage Analyst

1 week ago

The Bank of America Corporation Denver, United States

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders Monitoring, Triage, Analyst, S ...
Monitoring & Triage Analyst

1 week ago

Bank of America Denver, United States

Monitoring & Triage Analyst · Denver, Colorado · **Job Description:** · At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients ...
Monitoring & Triage Analyst

2 weeks ago

Bank of America Denver, United States OTHER

Job Description: · At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. ...
Monitoring & Triage Analyst

3 weeks ago

Bank of America Denver, United States Full time

Job Description: · At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. ...
Enterprise Monitoring Analyst

2 weeks ago

CACI International Denver, United States

Enterprise Monitoring Analyst · Job Category: Information Technology · Time Type: Full time · Minimum Clearance Required to Start: TS/SCI with Polygraph · Employee Type: Regular · Percentage of Travel Required: None · Type of Travel: None · Anticipated Posting End: 9/19/2024 · Th ...
Enterprise Monitoring Analyst

1 day ago

CACI Denver, United States

Enterprise Monitoring AnalystJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: NoneAnticipated Posting End: 9/2/2024The Enterprise Monitoring A ...
Enterprise Monitoring Analyst

1 week ago

CACI International Inc Denver, United States Full time

Enterprise Monitoring AnalystJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: NoneAnticipated Posting End: 9/2/2024 The Enterprise Monitoring ...
Enterprise Monitoring Analyst

1 week ago

CACI International Inc Denver, United States Full time

Enterprise Monitoring AnalystJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: NoneAnticipated Posting End: 9/19/2024 The Enterprise Monitoring ...
Labor/workforce Management Analyst

2 weeks ago

PRIDE Industries Commerce, United States

Pay Rate: $90,000 per year Telecommute Status: Remote Announcement: · PRIDE Industries is a fast-paced company with a mission: To Create Jobs for People with Disabilities while providing high quality, value-added solutions to our nationwide customers. We are currently recruiting ...
Senior Financial Analyst

1 week ago

DISH Englewood, United States Full time

Company Summary · DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and n ...
Associate Analyst, Business Operations

1 week ago

Penguin Random House LLC Westminster, United States

**Company**: Penguin Random House North America · **Requisition ID**: 269491 · Penguin Random House is seeking a motivated Associate Analyst to join our Business Operations team based in Westminster, Maryland. This position is remote. · **Responsibilities in this role**: · - Work ...
HRis Analyst

2 weeks ago

Bertelsmann Global Business Services, Inc. Westminster, United States

**_ · Main Responsibilities:_** · - Maintain the Human Resources Information System (HRIS) for the organization, monitor the workflow, and audit for accuracy, security and efficient processing of requests · - Serve as System Administrator for UltiPro Web and Back Office, setting ...
Analyst, Supply Chain

3 weeks ago

Knorr-Bremse Westminster, United States

**LOCATION**:Westminster / Maryland (US-MD), United States | **BRAND**: Knorr Brake Company | **REQUISITION ID**:6484 |** JOB GRADE**:16 |** ON-SITE/REMOTE**: On-site · **JOB DESCRIPTION**: · The Supply Chain Analyst is responsible for ensuring company operating efficiency throug ...
SAP Support Manager

1 week ago

Penguin Random House LLC Westminster, United States

Penguin Random House is seeking an enthusiastic SAP Support Manager interested in being part of the changing media world. In this position you will enhance and support the SAP Order to Cash, Purchasing, Production and Finance processes. We are looking for a talented individual wi ...
Remote - Data Processing Analyst

2 weeks ago

Intellectual Concept LLC Aurora, United States

We are seeking a highly skilled and detail-oriented individual to join our team as a Data Processing Analyst. In this role, you will be responsible for analyzing and processing large volumes of data to extract valuable insights and support informed decision-making. You will work ...
Management & Budget Analyst - Department of

3 days ago

Carroll County Government Westminster, United States

As a Management and Budget Analyst, you will monitor and analyze budgets to provide guidance. Your role will be responsible for analyzing transactions, reviewing budgets, and making recommendations in accordance with the fiscal management goals and objectives. The Bureau Chief of ...
Financial Analyst

3 weeks ago

TOWN OF LITTLETON, MA Littleton, United States

**FINANCIAL ANALYST** · **Reports To**:Town Accountant **Grade**:10 · **Department**:Finance Department **FLSA Status**: Non-exempt · **POSITION PURPOSE**: · Performs professional accounting, technical, and administrative work in assisting Accounting and Treasury in the managemen ...
Qc Laboratory Analyst I

1 week ago

Adventure Ready Brands Littleton, United States

: · **Purpose and Scope** · The Quality Control Laboratory Analyst I is primarily responsible for daily performance of the testing of all raw materials, batches, and finished goods. · **Essential Job Functions** · - Test and release applicable raw materials. · - Test and release ...
Registered Behavior Technician

6 days ago

Magnolia ABA Aurora, United States

Magnolia ABA fosters a supportive work experience which can help you with training, guidance and resources. We specialize in servicing individuals with Autism Spectrum Disorders (ASD) across our programs. Each individual treatment plan is tailored to the client's needs, developed ...
The person in charge of overseeing the management of working capital

4 days ago

Infinity Systems Arapahoe, CO, United States Freelance

As the Leader of Working Capital Management (M/F/d) in Arapahoe, CO, you will be responsible for leading a team of business analysts and inventory planners/analysts to optimize inventory levels, set targets, and implement measures to enhance overall efficiency. This role requires ...