Enterprise Monitoring Analyst - Denver, United States - CACI International

CACI International Denver, United States

2 weeks ago

Description

Enterprise Monitoring Analyst

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

Anticipated Posting End: 9/19/2024

The Enterprise Monitoring Analyst supports the Customer by providing on-site technical expertise to monitor, review, and manage Enterprise services. This includes ensuring the timely exchange of situational awareness information, based on the correlation of alerts, network incidents, and maintenance activities. Enterprise Analysts will monitor system alerts via configured dashboards filtered based on operational agreements and customer guidelines. The proactive nature of this position demands an experienced professional with operational experience in monitoring alerts and the performance of resources that support critical operations.

Work hours will be permanently assigned based on operational requirements:

Work hours to be assigned:

Panama (2 on, 2 off, 3 on, 2 off, 2 on, 3 off) Shift work - 12 hour shifts or

Position Responsibilities:

Maintains system awareness, collaborating with the Integrated Service Center (ISC) Enterprise COMM NOC, external agencies/customers, and field units
Provides Situational Awareness support to the Customer, to include updating reports, passing down documentation and master station logs, monitoring chat rooms, and communicating ongoing impacts to service operations
Leverages Enterprise Management tools and analytics to correlate service impacts, service availability, service capability, Service Level Agreements (SLA) conformance, and other service-related trends
Proactively monitors dashboards providing awareness of high priority alerts impacting Mission/Business/Enterprise critical services
Supports the Government with Situational Awareness local system events and correlates impacts to Enterprise Operations Squadron managed and monitored systems
Provides operational coordination for network Event and Incident Management functions
Prepares daily network availability briefings, charts, and reports for the Customer to provide to Government leadership
Supports the Government by performing daily ad hoc tasking from the Customer
Generates Situational Awareness notification via various messaging systems for distribution to customers
Provides technical assistance, when requested, by the Customer in support of defined duties
Provides, data collection, and other support to the After Action Report process
Integrates ITIL 4 best practices into existing documentation, provides process improvement recommendations, and assists in maintaining governance documentation
Demonstrates an understanding of LAN/WAN network services, and Carrier Ethernet
Responsible for collection of incident information through customer conversation, and self-service support tools.
Conducts initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure components.
Engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility by routing incidents, as necessary, to product line, application, or system support specialists.
Executes against established Service Level Agreements (SLA).
Alerts management to recurring problems and patterns of problems

Required Qualifications:

An Active TS/SCI Clearance with Polygraph
At least 5 years' experience maintaining IT infrastructure and services in the Ecosystem, or equivalent
Working knowledge of ITIL 4 lexicon and framework
Excellent written and verbal communications skills
Excellent customer service skills
Proficient writing skills
Must be able to review technical documentation and summaries information for executive level review
Working knowledge of network operations and IT services

Required Certifications OR must obtain within 90 days

· Security+ or any DoD 8140 IAT certification

Desired Qualifications:

Proficient in word processing, spreadsheets, and desktop applications
Strong communication and interpersonal skills
Strong logic and analytical skills
Strong customer service skills and experience
Excellent oral and written communication skills
Proven ability to multi-task and prioritize, with an attention to detail, in a fast-paced environment
Excellent organizational skills
Basic knowledge of ServiceNow, Windows Desktops, and other IT Service Management (ITSM) Systems

BITS3

allspark

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here )

The proposed salary range for this position is:

$51, ,200 USD

Enterprise Monitoring Analyst

1 week ago

CACI International Inc Denver, United States Full time

Enterprise Monitoring AnalystJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: NoneAnticipated Posting End: 9/2/2024 The Enterprise Monitoring ...
Enterprise Monitoring Analyst

5 days ago

CACI Denver, United States

Enterprise Monitoring AnalystJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: NoneAnticipated Posting End: 9/2/2024The Enterprise Monitoring A ...
Monitoring & Triage Analyst

4 weeks ago

Bank of America Denver, United States Full time

Job Description: · At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. ...
Monitoring & Triage Analyst

2 weeks ago

The Bank of America Corporation Denver, United States

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders Monitoring, Triage, Analyst, S ...
Monitoring & Triage Analyst

2 weeks ago

Bank of America Denver, United States

Monitoring & Triage Analyst · Denver, Colorado · **Job Description:** · At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients ...
Monitoring & Triage Analyst

2 weeks ago

Bank of America Denver, United States OTHER

Job Description: · At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. ...
Enterprise Monitoring Analyst

1 day ago

CACI International Denver, United States

Enterprise Monitoring AnalystJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: NoneAnticipated Posting End: 9/19/2024The Enterprise Monitoring ...
Enterprise Monitoring Analyst

2 days ago

CACi Denver, United States

Enterprise Monitoring AnalystJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: NoneAnticipated Posting End: 9/30/2024 The Enterprise Monitoring ...
Enterprise Monitoring Analyst

2 weeks ago

CACI International Inc Denver, United States Full time

Enterprise Monitoring AnalystJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: NoneAnticipated Posting End: 9/19/2024 The Enterprise Monitoring ...
Labor/workforce Management Analyst

2 weeks ago

PRIDE Industries Commerce, United States

Pay Rate: $90,000 per year Telecommute Status: Remote Announcement: · PRIDE Industries is a fast-paced company with a mission: To Create Jobs for People with Disabilities while providing high quality, value-added solutions to our nationwide customers. We are currently recruiting ...
Navitaire Analyst

2 weeks ago

Linktms Denver, United States

2 weeks ago · Be among the first 25 applicantsJob Description · Bachelor's degree in Computer Science, Information Technology, or related fieldRole: Navitaire Analyst · Location: Denver, CO · / Remote · Duration: Long- Term · Job Description · Bachelor's degree in Computer ...
Portfolio Management Analyst

4 days ago

Schoolcraft Capital Denver, United States

Firm Overview · Schoolcraft Capital is a rapidly growing, boutique multi-family office serving an exclusive number of high-net-worth families, currently managing over $1.2 billion in assets from offices in Denver and Boulder, Colorado. · We founded our company with a desire to re ...
Commodity Analyst

3 weeks ago

Verus Commodities Management LP Denver, United States

Job Description: · Commodity Analysts work to generate commodity investment ideas based on fundamental research and data analysis. A successful analyst will see their ideas put into the trade book. · Key Responsibilities: · Generate investment ideas based on fundamental research ...
Renewables Asset Management Analyst or Associate

2 weeks ago

Phaxis Denver, United States

RENEWBLES ASSET MANAGEMENT ANALYST OR ASSOCIATE AT GLOBAL FINTECH FIRMBase Salary is $90K to $130K (based upon candidate and experience); Plus Year-end BonusDenver, CO Based with Remote Possible; includes Excellent Benefits · Role is based in Denver, CO, though the option to Wor ...
Probation Services Analyst II

3 weeks ago

Colorado Judicial Branch Denver, United States

MISSION STATEMENT The Judicial Department works to provide equal access to justice, contribute to public safety, and strengthen the rule of law across Colorado. Together our courts and probation departments are committed to impartial and timely dispute resolution; support for fa ...
Analyst

2 weeks ago

CAA Financial Denver, United States

We are looking for a Business Analyst who will be the vital link between our information technology capacity and our business objectives by supporting and ensuring the successful completion of analytical, building, testing and deployment tasks of our software product's features.R ...
Analyst, Brand Compliance and Reporting, Global Responsible Sourcing

2 weeks ago

Vans Denver, United States

Analyst, Brand Compliance and Reporting, Global Responsible Sourcing page is loaded · Analyst, Brand Compliance and Reporting, Global Responsible Sourcing · Apply · locations · USCA > USA > Colorado > Denver - VF Denver · time type · Full time · posted on · Posted 13 Days ...
Control Analyst

6 days ago

bp Denver, United States

Job Description: · The role of the Control Analyst is to provide accounting, reporting, and control (ARC) support for BPX Energy midstream business units (BUs). The analyst serves not only as a business advisor to ensure correct application of policies and processes, but also en ...
Operations Analyst

2 days ago

Oceanview Life and Annuity Denver, United States

Overview · We are seeking a highly analytical and detail-oriented Operations Analyst to join our team. As an Operations Analyst, you will be responsible for collaborating with internal and external teams. This role will collaborate with our Third-Party Administrator (TPA) to coll ...
Board Certified Behavior Analyst

1 hour ago

Key Autism Services Denver, United States

Full Time In-Home Opportunities in Charlotte, NC (25 billables/wk). · $75,000-$85,000 plus uncapped bonus potential · BCBA Full-Time Offers: · Competitive salary, commensurate with experience and education · Performance Incentives (Quarterly bonus potential that is designed to b ...