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    Customer Service Representative - Chicago, United States - RTR MANAGEMENT & CONSULTING SERVICES LLC

    RTR MANAGEMENT & CONSULTING SERVICES LLC
    RTR MANAGEMENT & CONSULTING SERVICES LLC Chicago, United States

    6 days ago

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    Description
    Job Description

    Job Description Description:
    We are seeking a Customer Service Representative for a medical service provider. The customer service representative will assist customers and providers with general inquiries and specific account troubleshooting. The customer service representative must possess excellent verbal communication skills and the ability to accurately document customer interactions.


    Work Location:
    Remote, initially, may transition to hybrid work (combined remote and office location downtown Chicago)


    Available Schedules:

    Full Time:
    Monday-Friday 8am-6pm (40 hours/ week)

    or

    Part Time:
    Monday- Wednesday hours/week)

    Training Schedule:

    4-5 Weeks of Paid Training Monday-Friday


    Pay:
    $16.50/hour mono-lingual English or $17.50/hour bi-lingual Spanish


    Responsibilities:
    Answer incoming calls from customers, general public, and providers

    Complete and/or process new applications for health care coverage via the telephone and interpret eligibility determinations made by the Marketplace, and enrollment into health plans.

    Facilitate translation services for non-English speaking callers according to procedures
    Facilitate the fulfillment of caller requests for materials via mail, email, or download
    Track and document all inquiries using the applicable systems
    Transfer/refer consumers to appropriate entities according to the established guidelines
    Escalate calls or issues to the appropriate designated staff for resolution as needed
    Complete associated tasks according to the established guidelines
    Meet Quality Assurance (QA) and other key performance metrics
    Follow all policies, procedures, and protocol when engaging with caller
    Attend meetings and training as requested and maintain up-to-date knowledge of all programs and systems.

    Requirements:
    Bi-lingual Spanish a plus
    High School diploma or equivalent
    1 year of experience in call center environment
    1 year of experience in customer service
    Strong Problem Solving and Organizational Skills
    Strong verbal and written communication skills
    High proficiency in computer programs and typing
    Must have minimum internet speeds of 25mbps download and 5mbps upload
    Equipment needed for remote work will be provided on the third day of training. The employee must have internet access.

    #J-18808-Ljbffr
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