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Customer Service Representative - Livonia, United States - Gasserbush
Description
**Customer Service Representative**
Customer Service Livonia, Michigan Department **Customer Service** Minimum Experience **Entry-level** We are looking for a full time CUSTOMER SERVICE REPRESENTATIVE to be a part of our inside sales support team. The CSR and helps ensure that the company is highly responsive to the needs of our customers, sales representatives, and sales personnel by performing all support tasks, including order entry, for a specified set of customers.
Some of the job duties will include:
Order entry for lighting and controls purchase orders
Expediting orders with various manufacturers
Organize, monitor, and coordinate customer expectations and due dates
Interface effectively and professionally with internal and external customers
Assess problems and provide suitable solutions
Coordinate and track customer projects and ensure compliance with client expectation
Ensures all work-related activities and functions are performed in a professional manner
Performs all other duties as assigned.
Required Qualifications:
High School diploma or equivalent work experience
Excellent written and oral communicator with pleasant and professional phone skills
Strong proficiency in Microsoft Word, Excel, and Power Point
Strong listening, verbal, and written communications skills
Ability to solve problems independently
Confidence, patience, professionalism, tact and diplomacy when dealing with challenging situations
Preferred Qualifications:
1-2 years experience in the Electrical Industry or Industrial Distribution primarily working with distributors and contractors
1-2 years experience in a related customer service position
Solid knowledge of lamps, ballast and fixtures
Associates or Bachelors degree in Business, Construction, Distribution or a related field
What Gasser Bush Associates Offers You:
Competitive pay with vacation and sick days
Excellent benefits package including medical, dental, vision, flexible spending account, and employee assistance program
Life insurance and long-term disability
401k with company match and profit sharing
Location Livonia, Michigan Department Customer Service Minimum Experience Entry-level