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Livonia

    Customer Service Representative - Livonia, United States - Gasserbush

    Gasserbush
    Gasserbush Livonia, United States

    3 weeks ago

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    Description

    **Customer Service Representative**

    Customer Service Livonia, Michigan Department **Customer Service** Minimum Experience **Entry-level** We are looking for a full time CUSTOMER SERVICE REPRESENTATIVE to be a part of our inside sales support team. The CSR and helps ensure that the company is highly responsive to the needs of our customers, sales representatives, and sales personnel by performing all support tasks, including order entry, for a specified set of customers.

    Some of the job duties will include:

    Order entry for lighting and controls purchase orders

    Expediting orders with various manufacturers

    Organize, monitor, and coordinate customer expectations and due dates

    Interface effectively and professionally with internal and external customers

    Assess problems and provide suitable solutions

    Coordinate and track customer projects and ensure compliance with client expectation

    Ensures all work-related activities and functions are performed in a professional manner

    Performs all other duties as assigned.

    Required Qualifications:

    High School diploma or equivalent work experience

    Excellent written and oral communicator with pleasant and professional phone skills

    Strong proficiency in Microsoft Word, Excel, and Power Point

    Strong listening, verbal, and written communications skills

    Ability to solve problems independently

    Confidence, patience, professionalism, tact and diplomacy when dealing with challenging situations

    Preferred Qualifications:

    1-2 years experience in the Electrical Industry or Industrial Distribution primarily working with distributors and contractors

    1-2 years experience in a related customer service position

    Solid knowledge of lamps, ballast and fixtures

    Associates or Bachelors degree in Business, Construction, Distribution or a related field

    What Gasser Bush Associates Offers You:

    Competitive pay with vacation and sick days

    Excellent benefits package including medical, dental, vision, flexible spending account, and employee assistance program

    Life insurance and long-term disability

    401k with company match and profit sharing

    Location Livonia, Michigan Department Customer Service Minimum Experience Entry-level



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