Case Manager - Chicago, United States - HeartlandHuman Care Services

Description

Job Description

Title: Case Manager

Location: 4822 N Broadway

Shift: On-site 16 – 20 hours/week between May – July

Summary:

Join us in making a difference As a Case Manager, you'll provide essential case management services within our organization's guidelines and program specifics. You'll work with diverse populations, including children, adults, families, immigrants, refugees, and individuals dealing with mental illness, HIV/AIDS, or substance use issues. Your impact will be measured through annual Success Objectives, allowing you to contribute to our mission. If you're passionate about helping others and want to make a meaningful impact, we'd love to have you on our team

Why Join Us:

• Make a Difference: Be a part of an organization that is deeply committed to creating positive change in the lives of individuals and communities.
• Professional Growth: Take on a leadership role where you can develop and implement asset management systems, supervise a dedicated team, and contribute to ongoing education initiatives.
• Comprehensive Benefits: Enjoy a range of benefits, including medical, dental, vision insurance, 401(k) match, paid maternity and paternity leave, commuter benefits, student loan assistance, and more.

Our Benefits:

• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) match.
• Paid maternity leave.
• Paid paternity leave.
• Commuter benefits.
• Student loan assistance.
• Tuition assistance.
• Disability insurance

Essential Duties and Responsibilities:

• Provides advocacy, assessment, and case management services to individuals, families and groups.
• Conducts outreach and intake as assigned.
• Counsels and aids individuals and families requiring assistance, including but not limited to problems such as personal and family adjustments, finances, employment, food, clothing, housing, medication monitoring and adherence.
• Assesses physical and mental impairments to determine nature and degree of problem.
• Supervises program participants individually or in groups.
• Secures information, such as medical, psychological, and social factors contributing to program participant's situation, evaluates these and program participant's capacities, and establishes appropriate service plan.
• Counsels program participant individually, in family, or in groups regarding plans for meeting needs, and aids program participant to mobilize capabilities and environmental resources to improve social functioning.
• Helps program participant to modify attitudes and patterns of behavior by increasing understanding of self, personal problems, and program participant's part in creating them.
• Refers program participants to community resources and other organizations, determines program participant's eligibility for financial assistance, and provides financial assistance and support to program participants in accord with Organizational policies and procedures.
• Compiles records and prepares statistical reports as required. Reviews service plan and performs follow-up to determine quantity and quality of service provided to program participant and status of the program participant's case.
• Participates as assigned in the implementation of counseling, education, or activity groups.
• Completes accurately and in a timely manner all necessary forms, case records and statistical reports. Submits such documentation to the supervisor/manager within the designated timelines.
• Participates and contributes actively to regular supervisory and team/unit meeting, in house training sessions, conferences, seminars and independent study.
• Adheres to professional standards as outlined by governmental bodies, NASW (and/or other appropriate professional associations), private funding sources, Organization plans/policies and program guidelines. Participates in periodic evaluative reviews and/or in-house and external staff training to ensure that he/she understands and continues to adhere to such standards. Initiates requests for assistance from Supervisor to address new issues or complex concepts affecting adherence to professional standards.

Additional Duties and Responsibilities:

• Transportation of program participants and/or Organizational property may be required.
• In residential programs, household maintenance responsibilities may be assigned.
• Other duties may be assigned.

Qualifications: ·

• Education and/or Experience: High school diploma or equivalent and minimum of five years' experience in case work, human services or related field, or equivalent combination of education and experience.
• Language Skills: Fluency in a second language may be required. Ability to read and interpret documents such operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• A valid driver's license may be required.

Knowledge/Skills/Abilities (K/S/A):

• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to speak and fluency in a second language including but not limited to the following multi-language abilities:
• Ability to read and interpret documents such operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Access to regular, dependable and timely transportation
• Ability and comfortability working with people of varying socioeconomic backgrounds.
• Excellent communication skills. Strong networker, convener, relationship builder and communicator with experience collaborating with diverse work teams and stakeholders.
• Demonstrated ability to handle confidential and sensitive information possessing skills to handle situations in a professional and diplomatic manner.
• A high degree of collaboration and emotional intelligence, self-motivation, and analytical ability.
• Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Alliance.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to work independently and remain self-motivated with minimal direct supervision.

Physical Demands:

• The employee may be required to remain on Organization premises during breaks and/or meal periods and may be required to stay on Organization premises until their replacement arrives.
• May be required to visit clients in their homes or in institutions.
• While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.
• The employee is frequently required to reach with hands and arms.
• The employee is occasionally required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 25 pounds.

Equal Opportunity Employer Statement