Jobs
>
Customer Service Representative
>
Charlotte

    Customer Service Representative - Charlotte, United States - Vortex Industries

    Vortex Industries
    Vortex Industries Charlotte, United States

    1 week ago

    Default job background
    Description

    Vortex Doors, America's highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience.

    Job Responsibilities

    • Customer Interaction: Interact with customers via phone or email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
    • Problem-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
    • Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
    • Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.
    • Product Knowledge: Develop an understanding of our products and door services to provide accurate information to customers.
    Great Reasons to Work at Vortex
    • Hourly salary based on experience: $ $29.00
    • Career Advancement opportunities
    • Positive Work Environment
    • Recognitions and Rewards
    • Comprehensive health benefits, 401K match, 8 company paid holidays, and PTO
    Work Environment
    • Regular shifts are available between Vortex business hours of 7:00 AM - 5:30 PM; Monday through Friday.
    • Position requires you to be available to work in the office, not remotely
    • Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
    • Must have the ability to walk short distances and sit for prolonged periods of time.
    • Noise level is moderate in an office environment.
    Requirements
    • High school diploma or equivalent; AA/BA preferred.
    • One (1) - three (3) years of customer service experience, or administrative background preferred.
    • Excellent communication and interpersonal skills.
    • Strong problem-solving and decision-making abilities.
    • Attention to detail and accuracy in data entry.
    • Ability to work in a fast-paced environment and able to prioritize tasks.
    • Patience, empathy, and a customer-centric mindset.
    • Ability to work effectively in a team and handle high-stress situations with professionalism.
    • Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
    Salary Description

    $22.75-$29.00/hr.
  • Orange Elephant Roofing

    Service Representative

    1 week ago

    Orange Elephant Roofing Charlotte, United States

    Job Description · Job DescriptionSalary: $46,800 yearly · WE WANT YOU Orange Elephant is seeking self-motivated people looking to break through in the sales industry We are looking for potential Sales Representatives who show positive energy and amazing customer service. You - as ...

  • CATIC

    Customer Service Representative

    2 days ago

    CATIC Rocky Hill, United States

    **JOB TITLE**: · - Customer Service Representative**REPORTS TO**: · - Title Services Manager**DEPARTMENT**: · - Agent Services**FLSA STATUS**: · - Non-exempt**LOCATION**: · - Rocky Hill, CT (Hybrid position)**SUMMARY**: · **ESSENTIAL DUTIES AND RESPONSIBILITIES** include the foll ...

  • INX International Ink Company

    Technical Service Representative

    1 week ago

    INX International Ink Company Charlotte, United States

    We are seeking a Technical Service Representative (Metal Deco Ink) to work with us. This person will report to the Technical 2-Piece Manager for performance of assigned functions and coordinates with Inplant Technicians and Managers. The person in th Technical, Representative, Se ...

  • INX

    Technical Service Representative

    1 week ago

    INX Charlotte, United States

    Job Description · We are seeking a Technical Service Representative (Metal Deco Ink) to work with us. This person will report to the Technical 2-Piece Manager for performance of assigned functions and coordinates with Inplant Technicians and Managers. The person in this role will ...

  • Bluegreen Vacations - Bluegreen Corporation

    Guest Service Representative

    1 week ago

    Bluegreen Vacations - Bluegreen Corporation Charlotte, United States

    The Customer Service Representative at South Park Mall will serve two primary functions at the guest service desk in Simon malls at 4400 Sharon Rd Charlotte, NC First, they will serve as the primary greeter for the GSD, engaging with customers Representative, Guest Service, Custo ...

  • Jones Lange Lasalle, Inc.

    Tenant Services Representative

    1 week ago

    Jones Lange Lasalle, Inc. Charlotte, United States

    JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most Representative, Operations, C ...

  • Huntsman Corporation

    Technical Service Representative

    1 week ago

    Huntsman Corporation Charlotte, United States

    Technical Service Representative (NC, SC, VA, MD, WV)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2022 revenues of approximately $8 billion from our continuing operations. O Representative, Technical, Se ...

  • Vortex Industries LLC

    Customer Service Representative

    1 week ago

    Vortex Industries LLC Charlotte, United States

    Vortex Doors, America's highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you wi ...

  • Woodgrain

    Field Service Representative

    1 week ago

    Woodgrain Charlotte, United States

    Company Overview: · Woodgrain Distribution, a Woodgrain Millwork Company, is one of the largest millwork distribution companies in the United States. Our strategy of vertical integration allows us to bring high quality products to the market competitively. With aggressive growth ...

  • Key Benefit Administrators

    Customer Service Representative

    1 week ago

    Key Benefit Administrators Charlotte, United States

    Customer Service We are excited to welcome a ***Customer Service Representative*** - **Work at Home** (CSR) to our growing team Key Benefit Administrators is consistently named a Top Workplace by our employees and we are excited to speak to qualified candidates about this new opp ...

  • Omni Cable

    Customer Service Representative

    1 week ago

    Omni Cable Charlotte, United States

    ** Customer Service Representative (Sales Support) - Charlotte, NC** · Job Title Customer Service Representative (Sales Support) - Charlotte, NC Job ID Location Charlotte, NC 28273 Other Location Description Were hiring a Customer Service Representative (Sales Support) for our C ...

  • CRG

    Customer Service Representative

    1 week ago

    CRG Charlotte, United States

    Customer Service Representative · Summary: Our well-established client headquartered in North Charlotte is hiring for multiple B2B Customer Service and Inside Sales Representatives with a well-established team This person will be thoroughly trained on all the company products and ...

  • Huntsman Corp.

    Technical Service Representative

    1 week ago

    Huntsman Corp. Charlotte, United States

    Job Description: · Technical Service Representative (NC, SC, VA, MD, WV) · Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2022 revenues of approximately $8 billion from our continuing operations. Our chemi ...

  • TBC

    Customer Service Representative

    1 week ago

    TBC Charlotte, United States

    **Customer Service Representative** · **Location:** Charlotte, NC, US, 28273 **Description** · Our **Customer Service Representatives** (CSR) are committed to providing outstanding customer service through daily interaction with our customers. Customer Service Representatives a ...

  • Mauser Packaging Solutions

    Customer Service Representative

    2 days ago

    Mauser Packaging Solutions Charlotte, United States

    The Customer Service Representative (CSR) functions as the liaison between Mauser Corporation and its customers. Handles all customer orders from order entry through shipment of orders. The CSR acts as the first point of contact for the customer at their respective plant and help ...

  • Hendrick Automotive Company

    Guest Services Representative

    6 days ago

    Hendrick Automotive Company Charlotte, United States

    Rick Hendrick City Chevrolet · Location: 5101 E. Independence Blvd, Charlotte, North Carolina 28212 · Essential Duties and Responsibilities include the following: · + Performs opening and closing Guest Services procedures. · + Answers incoming phone calls in a courteous, prompt, ...

  • Apex Systems

    Customer Service Representative

    1 week ago

    Apex Systems Charlotte, United States

    Apex Systems is hiring Customer Service Representatives for one of our large financial clients in Charlotte, NC. · If this is something you are interested in hearing more about, please send an updated copy of your resume and your Series 7 certificationto Jordan at · Job Title: ...

  • TEKsystems

    Customer Service Representative

    1 day ago

    TEKsystems Charlotte, NC, United States

    Description: · Our Service Center is currently seeking talented individuals to join our team. The Customer Service Representative (CSR) position handles various types of incoming inquiries, via telephone from clients. CSRs will be expected to learn and execute multiple processes/ ...

  • Florida Tile

    Customer Service Representative

    1 week ago

    Florida Tile Charlotte, United States

    The CSR responsibilities include the processing of customer orders received either in person, via telephone, fax or internet. The CSR will assist the Branch Manager/ Branch Operations Manager and other branch associates as needed. The CSR will also a Customer Service Representati ...

  • LaSalle Network

    Customer Service Representative

    1 week ago

    LaSalle Network Charlotte, United States

    LaSalle Network is currently working with a client who is looking for a Customer Service Representative This position is remote and full-time. Please note that training will be ONSITE for two weeks from 8 am - 5 pm in Charlotte, NC. Our client is looking for an individual that ha ...