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    Customer Service Representative - Charlotte, United States - TBC

    TBC
    TBC Charlotte, United States

    6 days ago

    Default job background
    Description

    **Customer Service Representative**

    **Location:** Charlotte, NC, US, 28273 **Description**

    Our **Customer Service Representatives** (CSR) are committed to providing outstanding customer service through daily interaction with our customers. Customer Service Representatives are primarily responsible for processing inbound customer requests and soliciting sales from current/prospective accounts. They support sales and marketing efforts and partner with the local sales force to grow business.

    **Job Responsibilities**

    Professionally interact with customers and potential customers over the phone

    Sells product to customers according to company guidelines and procedures

    Investigates and solves customer issues

    Accurately handles and accounts for all cash and credit transactions including collections

    Responsible for all product transfers

    Follow all safety practices as outlined in the policies and procedures manual

    Other duties as requested or needed

    **Qualifications**

    Develop and maintain a thorough knowledge of vendor products, NTW pricing programs, and NTW promotions to provide accurate information to customers

    Experience with Microsoft Office (Word, PowerPoint, Excel and Outlook)

    Customer service orientation and a high level of professional integrity

    Ability to work well under pressure and handle multiple tasks

    Strong telephone, verbal and written communication skills

    Bilingual English and Spanish a plus

    Ability to work a flexible schedule including weekends

    Criminal Background Check and Pre-employment Drug Screen

    **Benefits**

    Competitive compensation

    Medical, Dental and Vision coverage

    Company paid short term disability and company subsidized long term disability

    Company paid life insurance

    401(k) with company match and immediate 100% vesting

    Generous paid vacation and paid time off

    Tuition reimbursement

    Flexible spending account

    Employee assistance program

    Purchasing power program that allows associates with a year of service to make retail purchases for through convenient payroll deduction

    Employee automotive service discounts

    And more

    **Job Segment:** Customer Service Representative, Medical, Retail Sales, Customer Service, Healthcare, Retail, Automotive

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