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Customer Service Representative - Charlotte, United States - Omni Cable
Description
** Customer Service Representative (Sales Support) - Charlotte, NC**
Job Title Customer Service Representative (Sales Support) - Charlotte, NC Job ID Location Charlotte, NC 28273 Other Location Description Were hiring a Customer Service Representative (Sales Support) for our Charlotte, NC Office.
Omni Cable, LLC (OmniCable) is a premier redistributor of wire and cable, electrical products, and value-added services. OmniCable empowers our industry to be successful by providing an exceptional experience through operational excellence, accuracy and precision, and a partnership approach. With a multi-million dollar inventory and the acquisition of Houston Wire & Cable, we offer distributors products from the industrys leading manufacturers. Since our founding in 1977, we only sell to distributors.
Currently, we are looking for an outgoing and self-assured **Customer Service Rep (Sales support)** to support the growth and development of OmniCable. The successful candidate will provide best-in-class customer service and promote positive customer relationships.
**Customer Service Representative (Sales Support) Responsibilities:**
Support Account Managers by assisting with customer needs, issues and other related administrative duties
Establish and maintain positive work relationships with internal team and customers
Proactively engage under-penetrated account base, to promote OmniCable awareness and cultivate business
Support order completion with customers as needed
Receive and coordinate incoming call overflow
Enter and maintain customer information, questions and issues in OPUS and SFDC
Provides friendly and efficient Customer Service throughout.
**Customer Service Representative (Sales Support) Job Requirements:**
High School Diploma
Microsoft Office Proficiency
Exceptional organizational & time management skills
Strong communication & interpersonal skills
**Bonus:**
Bachelors Degree, or equivalent experience
proficiency (or another CRM system)
Experience with service industry or call center
Experience with industrial sales
Besides earning a competitive wage, OmniCable offers these other great benefits:
Competitive Medical & HSA / Dental / Vision / Prescription Plans
No-cost Group Term Life / Short & Long Term Disability / AD&D
401k Plan with annual discretionary employer contribution
Tuition Reimbursement & Scholarship Fund
On boarding, Mentor-ship, & Professional Development Programs
Various Committee Leadership Opportunities
Wellness Programs
OmniCares Charitable Giving & Volunteer Opportunities (supported by the OmniCable Foundation)
Passionate Support of Work / Life Balance
Required Skills
High School Diploma
Microsoft Office Proficiency
Exceptional organizational & time management skills
Strong communication & interpersonal skills
Bonus:
Bachelors Degree, or equivalent experience
proficiency (or another CRM system)
Experience with service industry or call center
Experience with industrial sales