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    Customer Service Representative - Charlotte, United States - Omni Cable

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    Description

    ** Customer Service Representative (Sales Support) - Charlotte, NC**

    Job Title Customer Service Representative (Sales Support) - Charlotte, NC Job ID Location Charlotte, NC 28273 Other Location Description Were hiring a Customer Service Representative (Sales Support) for our Charlotte, NC Office.

    Omni Cable, LLC (OmniCable) is a premier redistributor of wire and cable, electrical products, and value-added services. OmniCable empowers our industry to be successful by providing an exceptional experience through operational excellence, accuracy and precision, and a partnership approach. With a multi-million dollar inventory and the acquisition of Houston Wire & Cable, we offer distributors products from the industrys leading manufacturers. Since our founding in 1977, we only sell to distributors.

    Currently, we are looking for an outgoing and self-assured **Customer Service Rep (Sales support)** to support the growth and development of OmniCable. The successful candidate will provide best-in-class customer service and promote positive customer relationships.

    **Customer Service Representative (Sales Support) Responsibilities:**

    Support Account Managers by assisting with customer needs, issues and other related administrative duties

    Establish and maintain positive work relationships with internal team and customers

    Proactively engage under-penetrated account base, to promote OmniCable awareness and cultivate business

    Support order completion with customers as needed

    Receive and coordinate incoming call overflow

    Enter and maintain customer information, questions and issues in OPUS and SFDC

    Provides friendly and efficient Customer Service throughout.

    **Customer Service Representative (Sales Support) Job Requirements:**

    High School Diploma

    Microsoft Office Proficiency

    Exceptional organizational & time management skills

    Strong communication & interpersonal skills

    **Bonus:**

    Bachelors Degree, or equivalent experience

    proficiency (or another CRM system)

    Experience with service industry or call center

    Experience with industrial sales

    Besides earning a competitive wage, OmniCable offers these other great benefits:

    Competitive Medical & HSA / Dental / Vision / Prescription Plans

    No-cost Group Term Life / Short & Long Term Disability / AD&D

    401k Plan with annual discretionary employer contribution

    Tuition Reimbursement & Scholarship Fund

    On boarding, Mentor-ship, & Professional Development Programs

    Various Committee Leadership Opportunities

    Wellness Programs

    OmniCares Charitable Giving & Volunteer Opportunities (supported by the OmniCable Foundation)

    Passionate Support of Work / Life Balance

    Required Skills

    High School Diploma

    Microsoft Office Proficiency

    Exceptional organizational & time management skills

    Strong communication & interpersonal skills

    Bonus:

    Bachelors Degree, or equivalent experience

    proficiency (or another CRM system)

    Experience with service industry or call center

    Experience with industrial sales



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