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    Customer Service Representative - Charlotte, NC, United States - TEKsystems

    TEKsystems
    TEKsystems Charlotte, NC, United States

    3 weeks ago

    TEKsystems background
    Description

    Description:

    Our Service Center is currently seeking talented individuals to join our team. The Customer Service Representative (CSR) position handles various types of incoming inquiries, via telephone from clients. CSRs will be expected to learn and execute multiple processes/procedures and services, with collaboration from Floor Support when assistance is needed.

    The CSR will be responsible for answering an average of 45-55 inbound calls per day, ranging from simple requests to market sensitive complex inquiries from Clients and Financial Professionals. Successful candidate will deliver exceptional customer service while adhering to Attendance guidelines, Quality, Productivity, Availability, After Call Work, and Adherence goals established by the department.

    ***The Contact Center is open from 8am-7pm Monday-Thursday, and 8am-5:30pm Friday.

    ****Must be able to adhere to any schedule falling within these hours.

    ****Training will be on-site for 3 weeks, following successful completion of training, CSRs are eligible to be cosidered for a hybrid schedule (2-3 days in office per week)

    Skills & Qualifications:


    • High School Diploma required.


    • Customer Service experience required


    • Excellent interpersonal and communication skills, ability to provide appropriate and understandable responses to resolve customer inquiries via the phone, by utilizing research and analytical skills.

    About TEKsystems:



    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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