Customer Service Representative - Rocky Hill, United States - CATIC

Description

JOB TITLE:

• Customer Service Representative
  REPORTS TO:
• Title Services Manager
  DEPARTMENT:
• Agent Services
  FLSA STATUS:
• Nonexempt
  LOCATION:
• Rocky Hill, CT (Hybrid position)
  SUMMARY:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Answer telephone calls within 15 seconds and greet caller in a professional, friendly manner.
• Make an initial determination about agent request service center call or transfer call.
• Complete requests for rate quotes, insured closing letters, title orders, limited search authorizations, supply orders, Closing Protection Letters, including any followup.
• Attend Webinars and trainings geared towards understanding policy preparation and title services.
• Support Agent Services and Title Services, as needed.
• Assist Title Services with title search order assignments and quality control.
• Assist with Form 1099s Service.
• Completely familiarize self with Company's top agents and staffs in order to provide a high level of service.
• Process flood certification and place with the thirdparty vendor.
• Recommend system and product enhancements.
• Compliance and adherence at all times with the organization's Code of Ethics and Conduct as well as all of our company policies.
• Assist other areas of the company as necessary.
• Perform other duties as assigned.

QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to handle pressure and have a cooperative, positive, team attitude.
• Must be customer service oriented with excellent interpersonal and communication skills, as well as written skills.
• Must be dependable, detail oriented, organized.
• Must be able to multitask and be a team player.
• Must have basic arithmetic skills and the ability to use a calculator.
• Must be able to use multiple computer programs at once.

EDUCATION AND/OR EXPERIENCE:

• 2 years experience as a real estate paralegal in Connecticut or title insurance professional.
• 2 years experience in a customer service environment.
• Proficiency with Microsoft Office software, including Excel. Powerpoint is a plus.

EEO STATEMENT

• CATIC Financial, Inc. and its subsidiaries are committed to providing equal employment opportunities to all employees and applicants for employment and to maintaining a work environment that is free from discrimination without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.