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    Commercial Account Manager - Philadelphia, United States - Viking Pest

    Viking Pest
    Viking Pest Philadelphia, United States

    3 weeks ago

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    Description
    Commercial Account Manager (CAM)

    Job Summary:

    Are you ready to be the driving force behind our commercial services? As a Commercial Account Manager (CAM), you'll not only offer traditional pest control solutions but also showcase our cutting-edge SMART solutions.

    Your role is crucial in recommending services, explaining their benefits clearly, and building lasting relationships with our valued customers.


    Principal Responsibilities:

    Discover Opportunities:
    Identify and generate sales within our established service area by prospecting and qualifying leads

    Engage Prospects:
    Connect with potential customers through calls and visits, understanding their needs and guiding them through our offerings

    Customer Care:
    Provide prompt and professional responses to customer inquiries, both new and existing, ensuring their satisfaction and loyalty

    Sales Drive:
    Proactively reach out to previous customers to explore new business opportunities and expand our customer base

    Collaborative Support:
    Work closely with our Commercial Sales Administration team to prepare and finalize sales quotes and contracts

    SMART Solutions Advocate:
    Partner with Branch Managers and Technical teams to showcase our innovative SMART solutions to potential clients

    Relationship Management:
    Nurture relationships with current customers, identifying opportunities for upselling or enhancing services

    Adaptability:
    Adjust sales techniques based on customer feedback and market insights to optimize results

    Performance Excellence:
    Meet and exceed sales targets, contributing to the growth and success of our company

    Efficient Record-Keeping:
    Maintain accurate records of sales activities and customer interactions in our lead management system

    Performance Factors:

    Engaging Approach:
    Bring a dynamic and engaging approach to developing business opportunities

    Knowledge:
    Leverage your sales and relationship expertise to effectively sell our services

    Time Management:
    Demonstrate strong organizational skills and prioritize tasks effectively

    Analytical Thinking:
    Gather and analyze information to make informed sales decisions

    Effective Communication:
    Articulate ideas clearly, listen actively, and respond appropriately to customer needs

    Technical Proficiency:
    Comfortably handle technical information and explain solutions to non-technical audiences

    Problem-Solving:
    Display creativity and resourcefulness in addressing customer challenges

    Requirements:
    High School Diploma or equivalent; bachelor's degree in business is a plus.

    Minimum of 2 years in a sales or sales support role, preferably with direct consumer sales or pest management experience.

    Proficiency in using CRM software, with experience in PestPac being advantageous.
    Strong computer skills, including database management and Windows-based applications.
    Excellent verbal and written communication skills, with the ability to present information effectively.
    Aptitude for learning and retaining industry knowledge through various training methods.
    Ability to work collaboratively in a team environment and contribute positively to team morale.
    Viking offers competitive compensation with salary, bonus, and commission structures. Join us in shaping the future of commercial pest control and building exceptional relationships with our customersPhysical and Mental DemandsOccasional Demands (1-33%)

    Frequent Demands (34-66%)Constant Demands %)Lifting (up to 10 lbs)CarryingStandingReviewingDecision MakingFocus for Extended PeriodsPresentingDrivingSittingTypingTalkingReadingHearingAnalyzingTravel: 100% throughout region

    Reports To:
    Branch Manager, dotted line to VP of Business Development

    Direct Reports:
    None


    FLSA:
    Exempt
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