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    Applications Customer Support Specialist - Richmond, United States - InfoStructures

    InfoStructures
    InfoStructures Richmond, United States

    2 weeks ago

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    Description
    Applications Customer Support Specialist


    Applications Customer Support Specialist

    Company

    InfoStructures, Inc.


    Job Details

    Who we are:
    InfoStructures, Inc. is an information technology services firm located in Rockville, MD. Since 1988 we have been applying technology to better the workplace.

    We place great value in the work our people do and in the difference their efforts make in peoples lives.

    We are seeking an energetic, highly-motivated, qualified Applications Specialist to support a dynamic Federal customer environment in Herndon, VA.


    Characteristics we seek:


    A commitment to perpetual learning and professional development, including learning various customer-facing applications and developing expertise in the usage, administration, procedures and vagaries thereof.


    • High energy, initiative, and motivation to be fully engaged.
    • OUTSTANDING oral (in person/phone) and written customer service skills, including an ability to deal with people at various levels, from technician to executive
    • Strong ability to build relationships with clients, co-workers and management

    What experience you need:

    • One year plus (1+) real world experience providing application support
    • Knowledge of Windows desktop operating system
    • Knowledge and experience working with ServiceNow service desk ticketing

    Desirable training/certifications:

    • Bachelors Degree

    What you will do:
    You will provide escalation support for a suite of commercial (IBM Tririga, Resolver, Tableau software) and custom-written applications.


    This will include the following:

    • Provide users applications support for helpdesk tickets escalated to you; if needed, triage and collect more information before escalating to a project manager
    • Aid IT project managers in
    troubleshooting, operations, testing, and implementation of these applications

    • Follow-up on open tickets with users after a change has been completed to see if their issues have been resolved. Follow-up with project managers on open tickets in their queues
    • Create PDFs/forms, and email templates
    • Self-train on said applications
    • Participate in and scribe project management meetings
    • Complete other duties as assigned

    Clearance Requirements
    Ability to pass a corporate and Federal background check. Previous Federal Agency check (or higher) clearance preferred.

    Where you will do it
    You will work primarily in one location in Herndon, VA. Some telework may also be incorporated.

    Vaccination status
    As a credentialed Federal contractor, you are subject to the Executive Order requiring Covid vaccination.
    InfoStructures is an Equal Opportunity Employer.

    Code


    INI
    Type

    Full-Time

    City, State

    Herndon , Virginia

    Country

    United States

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