Support Specialist - Richmond, United States - Virginia Commonwealth University

Virginia Commonwealth University
Virginia Commonwealth University
Verified Company
Richmond, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Position Summary

Hours for these positions will be scheduled between 7:30am and 6pm only.

Minimum Qualifications
1-2 years minimum experience in IT support and/or customer service role or demonstrated proficiency in the skills required for the position
Working knowledge of multiple Operating Systems (i.e. Windows and Apple)
Working knowledge of commonly used software such as Microsoft Office, Slack, Firefox, Chrome, etc.
Working knowledge in computing and network technologies
Ability to communicate clearly, effectively, and professionally
Ability to independently research solutions to technical issues using available resources
Demonstrated experience working in and fostering a diverse faculty, staff and student environment
Preferred Qualifications
AAS degree in Information Systems, Computer Science or a related field
Experience using a help desk ticketing system (Cherwell, ServiceNow, etc.)
Has achieved, or is pursuing, relevant technology certifications (e.g. CompTIA A+, HDI, Microsoft, Apple, Cisco, etc.)


Preferred Qualifications
AAS degree in Information Systems, Computer Science or a related field
Experience using a help desk ticketing system (Cherwell, ServiceNow, etc.)
Has achieved, or is pursuing, relevant technology certifications (e.g. CompTIA A+, HDI, Microsoft, Apple, Cisco, etc.)


Hourly Rate:
$15.00
Non-Exempt
up to 29 hours per Week
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