Product Support Specialist Ii - Richmond, United States - Bizerba North America

Bizerba North America

Verified Company

Richmond, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Although Bizerba has not invented the weight, we have definitely paved the way for modern weighing technology. Since 1866, our name - like no other - has stood for efficient weighing, slicing and labeling solutions. Today we operate in 120 countries with approximately 4.500 employees.
We are seeking an experienced Product Support Specialist to join our on-site training department. As a
2nd Level Support Specialist, your primary responsibility will be providing customers and technicians with remote product support.

Working within a team of experienced support specialists and dispatchers, you will be able to assist customers and technicians with basic equipment troubleshooting and parts questions.

JOB DUTIES:

Work with support team to provide product support and assistance to customers and field service technicians.
Provide products trainings to staff and customers.
Work with support team to evaluate complex customer problems, identify root causes and derive resolutions.
Guide support team in addressing customer problems within established response time.
Document support activities, customer issues and resolutions for reference purposes.
Troubleshoot technical and process issues to maintain productivity
Resolve tickets representing generated technical requests on computer hardware and software systems
Prepare reference materials for users by drafting operation instructions.
Conduct software, network, and database performance tuning.
Use mechanical, computer and/or electronic technology to develop solutions to problems.

BENEFITS:

Full time employment with competitive salary
Health insurance (medical, dental, vision) effective at 30 days.
401k eligibility after 60 days up to 3.5% company match
Paid vacation and PTO
Short/Long Term Disability
Life Insurance
Flex Spending and Health Savings accounts
Employee assistance programs
Basic and advanced training courses on all equipment you are expected to assist customers and technicians on.
Ongoing trainings on newly released equipment to increase your knowledge base.
Part of an experienced and professional team.
A wide spectrum of interesting tasks and plenty of personal development potential within a successful international company.
Support and work on the latest and most advanced technology within the industry.

JOB REQUIREMENTS:

Associate degree or equivalent completion of military/technical school related to applied field.
12 years related experience/training or equivalent combination of education and experience.
Good analytical skills. Capability of reading wiring diagrams, schematics, and spare part break downs.
Ability to troubleshoot on a "next level" with customers and technicians.
Knowledge of Windows programs, i.e., Word, Excel, and PowerPoint.
Proficiency with the use of hand and power tools.
Able to lift 50lbs.
Ability to improve existing production processes by implementing automation.
Valid driver's license and good driving record needed.
Can listen to customer concerns and takes time to explain all jobrelated topics efficiently and effectively.
Proven initiative and a professional "can do", pleasant attitude.
Customer focused and selfmotivated.
Detail oriented.
Strong organizational and time management skills.
Able to pass a criminal background check and preemployment drug screen

Our Offer:

At Bizerba, we bring together the traditional values of a family-run company and the international career development opportunities of a globally operating group.

That is what we call "Bizerba Open World," and we are looking forward to developing this further together with you.

Experience level: