Support Specialist - Richmond, United States - Virginia Commonwealth University

Virginia Commonwealth University

Verified Company

Richmond, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Position Summary

Hours for these positions will be scheduled between 7:30am and 6pm only.
Minimum Qualifications
12 years minimum experience in IT support and/or customer service role or demonstrated proficiency in the skills required for the position
Working knowledge of multiple Operating Systems (i.e. Windows and Apple)
Working knowledge of commonly used software such as Microsoft Office, Slack, Firefox, Chrome, etc.
Working knowledge in computing and network technologies
Ability to communicate clearly, effectively, and professionally
Ability to independently research solutions to technical issues using available resources

Demonstrated experience working in and fostering a diverse faculty, staff and student environment

Preferred Qualifications

AAS degree in Information Systems, Computer Science or a related field
Experience using a help desk ticketing system (Cherwell, ServiceNow, etc.)

Has achieved, or is pursuing, relevant technology certifications (e.g. CompTIA A+, HDI, Microsoft, Apple, Cisco, etc.)Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. **Equal Opportunity Employer