Jobs
>
Fort Lauderdale

    Senior Customer Service Representative - Fort Lauderdale, United States - Capital Bank

    Capital Bank
    Capital Bank Fort Lauderdale, United States

    3 weeks ago

    Default job background
    Description

    Position Purpose

    Responsible for performing tasks directly related to servicing deposit accounts which include but are not limited to processing financial transactions, opening new accounts, processing changes to existing accounts, and conducting research to resolve problem situations. Ensure a high level of customer satisfaction through the delivery of superior service. Conduct all tasks following established bank policies and procedures.

    Participate in driving the deposit growth goals of the bank. Working in partnership with our Elite and Title Support Services teams to support the acquisition of new deposit relationships to the Bank resulting from their business development activities., assist customers with the establishment of new deposit accounts and ancillary deposit services. Actively support all marketing campaigns. Participate in outbound calling activities.

    Position Responsibilities

    • Responsible for performing tasks directly related to servicing deposit accounts which include but are not limited to processing financial transactions, opening new accounts, processing changes to existing accounts, and conducting research to resolve problem situations.
    • Ensure a high level of customer satisfaction through the delivery of superior service.
    • Conduct all tasks following established bank policies and procedures.
    • Work in partnership with Relationship Managers, Commercial Lenders, and Treasury Management Specialists to assist customers with the establishment of new deposit accounts and ancillary deposit services.
    • Actively support all marketing campaigns.
    • Participate in outbound calling activities.
    • Assist the Branch Manager in performing all operational duties associated with running a branch office, which include the performance of monthly audits, managing the record retention of bank documents, and training new staff members.
    • Competently take charge of the branch when the Manager is absent.

    Minimum Education and Experience

    • Associate degree in relevant field preferred or equivalent in work experience
    • 2 years of experience in a Senior Sales, Service Associate or Head Teller role

    Technical Knowledge and Skills

    • Microsoft office software suite (Word and Excel)
    • Strong knowledge of banking policies, procedures, and regulations
    • Excellent verbal and written communication skills
    • Commitment to the delivery of superior customer service
    • Ability to work successfully with a wide variety of people in a team environment.
    • Strong attention to detail
    • Ability to solve problems and use sound judgement.
    • Strong interest in building a career in the Financial Services Industry

    Compliance

    It is the responsibility of each bank staff member and of management to adhere to policies and procedures designed to implement compliance with the laws and regulations to which the bank is subject. Each bank staff and management member shall be accountable for understanding how compliance with laws and regulations affects the performance of their day-to-day duties, for completing compliance training as assigned and for carrying out those duties in a manner to achieve compliance with those laws and regulations.

    Capital Bank, N.A. is an Affirmative Action and Equal Opportunity Employer

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
  • Outplex

    Customer Service Representative

    3 weeks ago

    Outplex Fort Lauderdale, United States

    · We are seeking a dedicated and customer-oriented individual to join our dynamic team As a Customer Service Representative, you will be holding a vital role in assisting customers on the phone answering product-related inquiries, researching alternative solutions, and troublesh ...

  • Unicity

    Customer Service Representative

    1 week ago

    Unicity Fort Lauderdale, United States

    Company Overview · Unicity was founded with a bold mission to make healthy living a reality in an on-the-go world. Unicity's business model is person to person sales which has given a personal touch to our sales and growth. This position would be located in Fort Lauderdale, FL ...

  • Capital Bank MD

    Customer Service Representative

    2 weeks ago

    Capital Bank MD Fort Lauderdale, United States Full time

    Position Purpose · Responsible for performing tasks directly related to servicing deposit accounts which include but are not limited to processing financial transactions, opening new accounts, processing changes to existing accounts, and conducting research to resolve problem si ...

  • EMCOR Group

    Customer Service Representative

    6 days ago

    EMCOR Group Fort Lauderdale, United States

    Are you seeking a dynamic role that requires experience, critical thinking, and a passion for customer service excellence? The Customer Service Representative position is an opportunity to thrive in a multidimensional role that encompasses not only c Customer Service, Customer Se ...

  • County of Broward Florida

    Customer Service Representative

    20 hours ago

    County of Broward Florida Fort Lauderdale, United States

    The Broward County Board of County Commissioners is seeking qualified candidates for Customer Service Representative PT 19 - Front Desk (Administration)This Job Announcement will remain open until a sufficient number of applications are received. The Customer Service Representati ...

  • The Watches of Switzerland Group

    Client Service Representative

    2 weeks ago

    The Watches of Switzerland Group Fort Lauderdale, United States

    E-Commerce Client Service Representative · E-Commerce Client Service Representative responds to customer web inquiries regarding online merchandise or service orders. Assists customers with product selection, answers basic questions, and suggests various product options that are ...

  • Randstad North America Inc.

    Customer Service Representative

    2 days ago

    Randstad North America Inc. Fort Lauderdale, United States

    If you are looking for a stable company that offers you a professional work environment and promotes your career in Customer Service, take the next step by applying to our Customer Service role. You will be part of a supportive team environment where Customer Service Representati ...

  • TaxFam

    Customer Service Representative

    3 weeks ago

    TaxFam Fort Lauderdale, United States

    Job Description · Job DescriptionSalary: $20 - $25 · Customer Service Representative duties and responsibilities · A Customer Service Representative's duty is to support customers. This main responsibility covers lots of duties, such as: · Providing introductory information to ne ...

  • Randstad North America, Inc.

    Customer Service Representative

    3 days ago

    Randstad North America, Inc. Fort Lauderdale, United States

    If you are looking for a stable company that offers you a professional work environment and promotes your career in Customer Service, take the next step by applying to our Customer Service role. You will be part of a supportive team environment where Customer Service Representati ...

  • PeopleShare

    Remote Customer Service Representative

    5 days ago

    PeopleShare Fort Lauderdale, United States Temporary

    Do you have experience working in Customer Service or Call Center?PeopleShare is hiring immediately for a REMOTE Customer Service Representative APPLY TODAY MUST RESIDE IN TEXAS TO QUALIFY FOR THIS POSITION. · Details for REMOTE Customer Service Representative:Schedule: Monday - ...

  • PPG Industries, Inc.

    Technical Service Representative

    3 weeks ago

    PPG Industries, Inc. Fort Lauderdale, United States

    Complaint investigations investigate product complaints using defined test protocols, document and report results. Product benchmarking- conduct internal and external product testing, document and report results. Applications testing - complete hand Representative, Technical, Ser ...

  • PrideStaff

    Customer Service Representative

    2 weeks ago

    PrideStaff Fort Lauderdale, United States

    PrideStaff on behalf of their client is looking for a Customer Service Representative who will maintain exceptional customer service while providing support for customer inquiries and resolve customer issues. · Are you great at taking phone calls and assisting customers? Apply n ...

  • American Leak Detection

    Customer Service Representative

    5 days ago

    American Leak Detection Fort Lauderdale, United States

    The Customer Service Representative at American Leak Detection of South Florida is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our resident ...

  • AlphaGraphics of Fort Lauderdale-US417

    Customer Service Representative

    3 weeks ago

    AlphaGraphics of Fort Lauderdale-US417 Fort Lauderdale, United States

    Job Description · Job DescriptionJob Purpose · We are actively seeking a Customer Service Representative (CSR). The Customer Service Representative (CSR) is responsible for establishing and maintaining profitable relationships with customers on behalf of the company by taking per ...

  • Atlantic Aviation

    Client Services Representative

    3 weeks ago

    Atlantic Aviation Fort Lauderdale, United States

    Job Description · Job DescriptionWhy You'll Love This Client Services Representative Job · Did you ever want to work in aviation but didn't know how to break into the industry? Would you like working in a fast-paced environment around some of the most incredible professionals in ...

  • Universal Insurance Holdings

    Customer Service Representative

    6 days ago

    Universal Insurance Holdings Fort Lauderdale, United States

    **$6,000 Retention Bonus** · It's fun to work in a company where people truly BELIEVE in what they're doing · We're committed to bringing passion and customer focus to the business. · *Customer Service Representative* · Our growing enterprise contact center in Fort Lauderdale ...

  • Unicity

    Customer Service Representative

    3 days ago

    Unicity Fort Lauderdale, United States

    Company OverviewUnicity was founded with a bold mission to make healthy living a reality in an on-the-go world. Unicity's business model is person to person sales which has given a personal touch to our sales and growth. This position would be located in Fort Lauderdale, FL .Unic ...

  • NVA

    Client Services Representative

    3 weeks ago

    NVA Fort Lauderdale, United States

    Bayview Animal Hospital is recruiting for an experienced Veterinary Customer Service Representative. This position will act as an Customer Service Representative- generally to the practice. This position offers opportunity to be involved in all aspects of the Hospital. Thus, we a ...

  • FirstEnroll, LLC

    Agent Services Representative

    1 week ago

    FirstEnroll, LLC Fort Lauderdale, United States

    Job Description · Job DescriptionSalary: · Job Title: Agent Services Representative · Job Summary: · The Agent Services Representative is responsible for providing exceptional support to agents and ensuring they have the resources, information, and assistance needed to succeed. ...

  • OutPLEX

    Customer Service Representative

    2 weeks ago

    OutPLEX Fort Lauderdale, United States

    Customer Service Representative · Company Overview:OutPLEX connects brands with their customers by coupling conversational AI and human engagement experts for optimized customer experiences and increased ROI. Based in Fort Lauderdale, Florida, OutPLEX is an omnichannel provider f ...