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Fort Lauderdale

    Client Services Representative - Fort Lauderdale, United States - NVA

    NVA
    NVA Fort Lauderdale, United States

    3 weeks ago

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    Description
    Bayview Animal Hospital is recruiting for an experienced Veterinary Customer Service Representative. This position will act as an Customer Service Representative- generally to the practice. This position offers opportunity to be involved in all aspects of the Hospital. Thus, we are seeking an individual who has excellent Customer Service, an interest in working with all positions within the hospital and assisting with teaching in techniques and protocols. This individual should be excellent in communication. We are looking for an outgoing individual with a lot of initiative. This individual will be involved with client communications, patient care reminders, communicating with all staff; Applicants should have basic knowledge of the workings of a veterinary practice.

    Essential Functions of the Job
    • Cover front desk, answer incoming calls, as needed based on staffing needs.
    • Track & Maintain NVA initiatives, such as but not limited to, Share The Love, Birdeye, Vetstoria
    • Ability to clearly communicate expectations for clients regarding their visit and act as a liaison between them and the service during the course of the visit
    • Ability to address and resolve client issues including appropriate escalation when needed.
    • Maintain a calm demeanor despite potentially stressful situations involving clients and other staff with heightened emotions.
    • Receive patients and ensure they have proper identification
    • Ensure accurate weights are obtained and recorded.
    • Scan documents and attaching them accurately to patient records in the hospital EMR
    • Confirming patient records are up to date and complete
    • Understand charges and what is needed for visit/procedures
    • Audit end-of-day reconciliations and help resolve any discrepancies
    • Monitor Online communications
    • Monitor hospital e-mail accounts
    • Relay the value of charges to clients and answer questions posed by clients
    • Accurately process all types of payments accepted in the hospital including check, cash, credit cards, and CareCredit
    • Able to teach less experience staff on various topics to assist in staff training.
    • Required to attend any scheduled In-service training sessions throughout the year.
    • Must attend -monthly staff meetings Other duties as assigned
    This position's schedule may vary weekly depending on needs of the hospital. Hours are typically 30-40hrs/Week. Hospital is Open Monday through Friday 8:00am to 6:00pm; Saturday 8:00am to 1:00pm.

    Monthly Staff Meeting attendance is required.

    Benefit Conditions:
    • Waiting period may apply
    • Only full-time employees eligible
    This Company Describes Its Culture as:
    • Detail-oriented -- quality and precision-focused
    Job Duties:
    • Answer incoming customer inquiries
    • Collaborate with management teams to stay updated on new products, services, and policies
    • Record customer information within our customer service database
    • Engage with clients in a friendly and professional manner while actively listening to their concerns
    • Offer support and solutions to customers in accordance with the company's customer service policies
    • Other duties as requested
    Communication method(s) used:
    • Email
    • Phone
    • Chat
    • In person
    Schedule:
    • Monday to Friday
    • Weekends required
    • Day shift
    • Overtime
    • 8 hour shift
    • 10 hour shift
    • 12 hour shift
    Job Type: Full-time

    Pay: $ $20.00 per hour

    Expected hours: per week

    Benefits:
    • 401(k)
    • Dental insurance
    • Flexible schedule
    • Health insurance
    • Paid time off
    • Vision insurance
    Schedule:
    • 10 hour shift
    • Day shift
    • Evening shift
    • Monday to Friday
    • Morning shift
    • Weekends as needed
    Work setting:
    • In-person
    • Office
    Ability to Relocate:
    • Fort Lauderdale, FL 33308: Relocate before starting work (Required)
    Work Location: In person

    Edit job

    National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

    NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.

    NVA and Ethos Veterinary Health's innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit

    NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

    NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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