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    Customer Service Representative - Fort Lauderdale, United States - Outplex

    Outplex
    Outplex Fort Lauderdale, United States

    4 weeks ago

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    Description

    We are seeking a dedicated and customer-oriented individual to join our dynamic team As a Customer Service Representative, you will be holding a vital role in assisting customers on the phone answering product-related inquiries, researching alternative solutions, and troubleshooting technical issues. You will be serving as a liaison between clinical teams, vendors, and patients to contribute to our continued success in delivering outstanding customer experiences. If you're passionate about helping customers and enjoy working in a supportive, collaborative environment, we encourage you to apply.

    Responsibilities:

  • Serve as first point of contact for patient inquiries exhibiting excellent customer service skills.
  • Responsible for performing all service agent responsibilities in accordance with established company protocols.
  • Provide phone support for post-op patients and work directly with vendors and field technicians.
  • Provide expert technical support and guidance to customers by diagnosing and resolving product-related issues in an accurate manner.
  • Scheduling follow up appointments as needed and managing e-commerce orders and data entry in a timely manner.
  • Utilize automated systems proficiently to log, retrieve, and update information accurately.
  • Assist customers in resolving technical problems related to portable connect and other devices.
  • Identify and escalate complex customer situations to appropriate departments.
  • Maintain a high level of professionalism and empathy in all customer interactions, demonstrating a strong commitment to delivering exceptional customer service.
  • Attend additional necessary training to maintain up-to-date knowledge of products and procedures.

    • Qualifications:

  • High school diploma or equivalent
  • Excellent communication skills, both verbal and written, with the ability to convey technical information clearly to non-technical individuals.
  • Strong organizational skills and attention to detail in managing orders, appointments, and customer interactions.
  • Proficiency in using automated systems and software for data entry and customer management.
  • Problem-solving skills to address customer inquiries, troubleshoot issues, and escalate when necessary.
  • Flexibility to adapt to changing priorities and multitask effectively in a fast-paced environment.
  • Familiarity with medical terminology, devices, and healthcare industry practices is a plus

    • Benefits:

  • Full time and part time schedules to choose from
  • Health, dental and vision insurance
  • IRA Matching plan
  • Paid time off
  • Growth opportunities

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