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Fort Lauderdale

    Customer Service Representative - Fort Lauderdale, United States - Universal Insurance Holdings

    Universal Insurance Holdings
    Universal Insurance Holdings Fort Lauderdale, United States

    1 week ago

    Default job background
    Description

    $6,000 Retention Bonus

    It's fun to work in a company where people truly BELIEVE in what they're doing

    We're committed to bringing passion and customer focus to the business.

    *Customer Service Representative


    Our growing enterprise contact center in Fort Lauderdale, Florida is currently seeking enthusiastic and skilled professionals to join our Agent & Client Services team.

    As a Universal Property & Casualty Agent & Client Services Representative, you will be responsible for providing top-notch service and care to our agency force and clients regarding policy and claim information for new and existing business.

    Candidates will interact directly with our agents and/or clients primarily through inbound telephone calls and written correspondences to answer questions, solve problems and maintain the companys reputation for high-quality service.

    *The following are the usual, basic and essential functions of the position. These functions are not to be construed as an exhaustive list of all responsibilities, duties and skills required.
    • What you'll do:
    • Take part in training on insurance concepts and procedures to effectively handle all inbound agent and client calls; averaging 60-90 calls per day
    • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
    • Process payments and answer questions about products, services and processing procedures
    • Build lasting relationships with clients and other call center team members based on trust and reliability
    • Note details of all calls and/or transactions on the policy or claim file
    • Respond to written correspondences in a timely and professional manner
    • Ability to accomplish daily goals and perform other duties as assigned

    What we're looking for:

    • Exemplary attendance record and demonstrated job stability
    • Ability to ask prying questions and diffuse tense situations
    • Demonstrate a love and drive to learn new things
    • Strong time management and decision-making skills
    • Strong verbal and written communication skills, active listening, and a professional phone voice
    • Keen multitasking abilities
    • Proficiency in Microsoft Office including Word, Excel and Outlook
    • Dedicated and separate high-speed Internet with at least 50 Mbps download and 10 Mbps upload speeds: DSL or Cable (no wireless or satellite ISPs allowed)
    Florida Insurance Licensure: 20-44, 2-20, or 4-40 is a plus

    • Fluency in multiple languages is a plus
    *Benefits

    * $6,000 Employee Retention Bonus

    • Industry leading medical, dental and vision insurance plan
    • 401(k) Retirement Plan with a company match of 100% on up to 5% of compensation (match is fully-vested immediately)
    • Generous PTO policy
    • Eligible for performance based bonuses
    Apply on our website

    Universal Insurance Holdings, Inc. is an Equal Opportunity Employer.

    We consider the best qualified individuals available, without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.


    Job Type:
    Full-time


    Pay:
    From $19.23 per hour

    Expected hours: 40 per week


    Benefits:

    • 401(k)
    • 401(k)
    matching

    • Dental insurance
    • Health insurance
    • Paid time off
    • Parental leave
    • Vision insurance

    Shift:

    • Day shift

    Weekly day range:

    • Monday to Friday

    Work setting:

    • Call center
    • In-person
    • Office

    Work Location:
    In person
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