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Fort Lauderdale

    Customer Service Representative - Fort Lauderdale, United States - TaxFam

    TaxFam
    TaxFam Fort Lauderdale, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionSalary: $20 - $25

    Customer Service Representative duties and responsibilities

    A Customer Service Representative's duty is to support customers. This main responsibility covers lots of duties, such as:

    • Providing introductory information to new customers
    • Ensuring that customers are satisfied with products or services
    • Following up with clients or customers to check that they're still satisfied with any purchases
    • Letting customers or clients know about additional products or services
    • Determining the quickest, most effective ways to answer a client's or customer's questions
    • Escalating queries and concerns
    • Troubleshooting common issues with a product or service
    • Working with a team of CSRs and other departments to find appropriate solutions

    Customer Service Representatives need a variety of skills and qualifications to succeed, including:

    • Interpersonal and customer service skills
    • Analytical and problem-solving skills
    • Multitasking and organizational skills
    • Ability to answer a high volume of calls and/or emails daily
    • Ability to share work among a customer service team
    • Attentiveness and patience
    • Time-management skills
    • Ability to find the positive in any situation
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