- Supervise the front office team during the evening shift.
- Ensure all guest interactions are handled professionally and efficiently, resolving any issues or complaints promptly.
- Oversee check-in and check-out procedures, ensuring accuracy and adherence to Marriott standards.
- Monitor and maintain Marriott QA standards throughout the property.
- Implement strategies to continuously improve GSS scores.
- Train, mentor, and motivate front office staff to deliver exceptional service.
- Coordinate with other departments to ensure smooth operations and guest satisfaction.
- Handle cash and credit card transactions accurately and securely.
- Prepare reports and maintain records related to front office operations.
- Assist with scheduling and performance evaluations for front office staff.
- At least 3 years of Marriott experience huge plus.
- Experience with Lightspeed and One Yield is a huge plus.
- Exceptional leadership and communication skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to work effectively in a fast-paced environment.
- Proficiency in hotel management software and Microsoft Office Suite.
- Flexibility to work evenings, weekends, and holidays as needed.
- High school diploma or equivalent; Bachelor's degree preferred.
- Colorado Hospitality Services is committed to fostering a supportive and rewarding work environment.
- Health, Dental, and
- 401k Matching:
- Paid Time Off (PTO)
- Quarterly Performance Bonus Plan:
- Daily Bonuses for Guest Mentions and Sellouts: Your commitment to providing exceptional guest experiences is valuable to us. Enjoy daily bonuses for positive guest mentions and contributing to sellouts.
- Discounts at Owned Restaurants:
- Discounts at Marriott, Hilton, Choice, and
- Hourly Wage:
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Front Office Manager - Northglenn, United States - Marriott
Description
Job Number
Job Category Rooms & Guest Services Operations
Location Delta Hotels Denver Thornton, 10 East 120th Avenue, Northglenn, Colorado, United States
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Additional Information: This hotel is owned and operated by an independent franchisee, Colorado Hospitality Services, Inc. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
JOB SUMMARY
Delta by Marriott Thornton is seeking a dynamic and experienced PM Front Office Supervisor to join our team.
As the PM Front Office Manager, you will be responsible for overseeing the smooth operations of the front office during the evening hours.
This role requires excellent leadership skills, exceptional customer service abilities, and a proven track record in maintaining Marriott quality assurance (QA) standards and ensuring Guest Satisfaction Scores (GSS) remain high.
Responsibilities :
Requirements
Benefits
Vision Insurance Options:
Choose from a range of healthcare plans to meet your individual needs, ensuring you and your family have access to quality medical, dental, and vision care.
Plan from Day One:
We understand the importance of work-life balance.
Enjoy the flexibility of our PTO plan from your first day, allowing you to recharge and spend quality time with loved ones.
Wyndham Hotels:
Take advantage of discounted rates when staying at Marriott, Hilton, Choice, and Wyndham hotels, allowing you to explore and experience exceptional hospitality worldwide.
Salary Range:
_This company is an equal opportunity employer._
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