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    First Line Support Specialist - Troy, United States - Waltonen

    Waltonen
    Waltonen Troy, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionWaltonen Engineering is seeking a dedicated First Line Support Specialist to join our team The ideal candidate will have a strong background in Siemens software, although experience with Dassault Systems, PTC, or related software will also be considered. Reporting to the Manager of Geometric Solutions, this role is pivotal in providing exceptional first-line customer technical support.

    Responsibilities
    • Work under the guidance of Geometric Solutions' Managing Director
    • Provide first-line technical support to customers for Siemens products, ensuring efficient resolution of tickets and high levels of customer satisfaction
    • Utilize expertise in CAD software to assist users with technical issues, offering solutions in a timely and professional manner
    • Oversee the management and maintenance of software licenses
    • Provide expert troubleshooting support for software-related issues, minimizing downtime and maintaining business continuity
    • Collaborate with the Geometric Solutions team to continuously improve service quality and support processes
    • Document customer interactions and resolutions effectively for future reference and knowledge-sharing

    Qualifications
    • 3+ years of work experience in front-line support services
    • Proven work experience with Siemens software or equivalent (Dassault or PTC)
    • Strong understanding of CAD, PLM, and related engineering software
    • Experience in software license management and troubleshooting
    • Excellent problem-solving skills and the ability to handle multiple tasks under tight deadlines.
    • Strong communication skills, with a focus on providing exceptional service to customers
    • Effective interpersonal skills and relationship-building skills
    • Ability to present ideas in user-friendly language
    • Analytical and problem-solving abilities, with attention to detail
    • Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment
    • Technical knowledge of hardware, including desktops, laptops, tablets, and workstations
    • Technical knowledge of PC internal components, including drives, cards, memory upgrades
    • Hands-on hardware troubleshooting experience
    • Working technical knowledge of current protocols, operating systems, and standards
    • Only United States Citizens can be considered
    • Must possess or be able to obtain security clearance
    • Must be able to pass background screening

    Preferred Qualifications
    • Bachelor's degree in Computer Science, Information Technology (IT) or a related field
    • Experience with Siemens GTAC (Global Technical Access Center)
    • Certifications such as A+ or Microsoft MC are a bonus

    Benefits
    • Medical, Dental & Vision Insurance
    • Vacation and Holiday pay
    • Employer matching 401K
    • Tuition Reimbursement
    • Flexible Spending Programs (FSAs)
    • Short-Term & Long-Term Disability insurance
    • Employee Referral Program
    • Additional Voluntary Benefit Programs
    • Off-site company events & Employee Luncheons

    Who are we?

    Geometric Solutions is a Siemens PLM Software partner providing Product Lifecycle Management (PLM) solutions. We configure, consult, implement, support, and train in technology solutions that integrate with products such as NX CAD (UG or Unigraphics), NX CAM, Teamcenter, Tecnomatix, Solid Edge, Simcenter; more. Extensive experience in the PLM discipline coupled with expertise in digital manufacturing is what makes us unique. Our goal is to provide you with a comprehensive roadmap, outlining the right tools, services, and best practices to maximize your creativity, productivity, and ultimately, your profitability.

    Waltonen Engineering, Inc. is an equal opportunity employer and will consider qualified applicants for all positions without regard to race, color, sex, religion, national origin, age, marital status, weight, height, or the presence of a non-job-related medical condition or handicap.


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